Service Quality & Customer Satisfaction: An analysis and evaluation of service quality, value offer, satisfaction and loyalty in Indian private telecom operators - Softcover
Synopsis
Digitalization and automation have created unlimited dependencies on the services provided by the telecom industry. There has been an elevation in calling, texting, gaming, and internet-related applications with dependencies on telecom services.To acquire a market share, the operators offer their services at a competitive price and value-added services. To sustain a highly competitive market, service providers must continuously work on service quality improvement to continually achieve customer satisfaction. This book focuses on finding the implication of the components such as quality of service, value offer, customer satisfaction, and customer loyalty with reference to the services provided by the telecom operators in India. Here it also emphasizes the assessment of each of these components' value in driving customer satisfaction towards particular operators and finding out which one of them is most crucial. Also it focuses on to find the relationship between customer satisfaction and the specific factors of service quality attributes, customer value, or customer loyalty for Indian telecom operators.
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Service Quality & Customer Satisfaction
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LAP LAMBERT Academic Publishing Feb 2021, 2021
ISBN 10: 6203410187
ISBN 13: 9786203410181
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Seller: BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, Germany
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Taschenbuch. Condition: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Digitalization and automation have created unlimited dependencies on the services provided by the telecom industry. There has been an elevation in calling, texting, gaming, and internet-related applications with dependencies on telecom services.To acquire a market share, the operators offer their services at a competitive price and value-added services. To sustain a highly competitive market, service providers must continuously work on service quality improvement to continually achieve customer satisfaction. This book focuses on finding the implication of the components such as quality of service, value offer, customer satisfaction, and customer loyalty with reference to the services provided by the telecom operators in India. Here it also emphasizes the assessment of each of these components' value in driving customer satisfaction towards particular operators and finding out which one of them is most crucial. Also it focuses on to find the relationship between customer satisfaction and the specific factors of service quality attributes, customer value, or customer loyalty for Indian telecom operators. 136 pp. Englisch. Seller Inventory # 9786203410181
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Service Quality & Customer Satisfaction
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LAP LAMBERT Academic Publishing, 2021
ISBN 10: 6203410187
ISBN 13: 9786203410181
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Condition: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Autor/Autorin: Kumar KuldeepKuldeep Kumar is Research Scholar, Amity Univ. Noida India & Project Manager with multi-industry experience over two decades.R. S. Rai is Professor, Decision Sciences, Amity Business School and Director, Research Plannin. Seller Inventory # 452583023
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Service Quality & Customer Satisfaction
Published by
LAP LAMBERT Academic Publishing Feb 2021, 2021
ISBN 10: 6203410187
ISBN 13: 9786203410181
New
Taschenbuch
Seller: buchversandmimpf2000, Emtmannsberg, BAYE, Germany
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Taschenbuch. Condition: Neu. This item is printed on demand - Print on Demand Titel. Neuware -Digitalization and automation have created unlimited dependencies on the services provided by the telecom industry. There has been an elevation in calling, texting, gaming, and internet-related applications with dependencies on telecom services.To acquire a market share, the operators offer their services at a competitive price and value-added services. To sustain a highly competitive market, service providers must continuously work on service quality improvement to continually achieve customer satisfaction. This book focuses on finding the implication of the components such as quality of service, value offer, customer satisfaction, and customer loyalty with reference to the services provided by the telecom operators in India. Here it also emphasizes the assessment of each of these components' value in driving customer satisfaction towards particular operators and finding out which one of them is most crucial. Also it focuses on to find the relationship between customer satisfaction and the specific factors of service quality attributes, customer value, or customer loyalty for Indian telecom operators.VDM Verlag, Dudweiler Landstraße 99, 66123 Saarbrücken 136 pp. Englisch. Seller Inventory # 9786203410181
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Service Quality & Customer Satisfaction | An analysis and evaluation of service quality, value offer, satisfaction and loyalty in Indian private telecom operators
Published by
LAP LAMBERT Academic Publishing, 2021
ISBN 10: 6203410187
ISBN 13: 9786203410181
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Seller: preigu, Osnabrück, Germany
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Taschenbuch. Condition: Neu. Service Quality & Customer Satisfaction | An analysis and evaluation of service quality, value offer, satisfaction and loyalty in Indian private telecom operators | Kuldeep Kumar (u. a.) | Taschenbuch | Englisch | 2021 | LAP LAMBERT Academic Publishing | EAN 9786203410181 | Verantwortliche Person für die EU: preigu GmbH & Co. KG, Lengericher Landstr. 19, 49078 Osnabrück, mail[at]preigu[dot]de | Anbieter: preigu. Seller Inventory # 119722992
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Service Quality & Customer Satisfaction : An analysis and evaluation of service quality, value offer, satisfaction and loyalty in Indian private telecom operators
Published by
LAP LAMBERT Academic Publishing, 2021
ISBN 10: 6203410187
ISBN 13: 9786203410181
New
Taschenbuch
Seller: AHA-BUCH GmbH, Einbeck, Germany
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Taschenbuch. Condition: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Digitalization and automation have created unlimited dependencies on the services provided by the telecom industry. There has been an elevation in calling, texting, gaming, and internet-related applications with dependencies on telecom services.To acquire a market share, the operators offer their services at a competitive price and value-added services. To sustain a highly competitive market, service providers must continuously work on service quality improvement to continually achieve customer satisfaction. This book focuses on finding the implication of the components such as quality of service, value offer, customer satisfaction, and customer loyalty with reference to the services provided by the telecom operators in India. Here it also emphasizes the assessment of each of these components' value in driving customer satisfaction towards particular operators and finding out which one of them is most crucial. Also it focuses on to find the relationship between customer satisfaction and the specific factors of service quality attributes, customer value, or customer loyalty for Indian telecom operators. Seller Inventory # 9786203410181