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Quality of service and user satisfaction: Rehabilitation Service of the Hospital Victor Ramos Guardia Huaraz, Peru - Softcover
Synopsis
The quality of care and user satisfaction is influenced by certain factors such as policies, organizational environment, environmental factors, specific aspects of the job and the characteristics of each individual. The aim of the research was to evaluate the quality of care and user satisfaction in the physical therapy and rehabilitation service of the Victor Ramos Guardia Huaraz Hospital in 2015. The study was descriptive and cross-sectional and was applied to a population of 250 people, selecting 94 patients with a simple random sample, applying the SERVQUAL questionnaire, the results determined that the average age was 45 years, the maximum age was 64 years and the minimum age was 28 years. Sixty-two percent of the sample were women and 38% were men. The level of tangibility shows a low quality (43%), the level of reliability shows a modest quality (46%), the level of prompt response shows a modest quality (40%), the projection of security (44%) modest quality and the level of empathy (55%) modest quality, concluding that the quality in the attention is in 40% of satisfaction to the user.
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Quality of service and user satisfaction: Rehabilitation Service of the Hospital Victor Ramos Guardia Huaraz, Peru
Published by
Our Knowledge Publishing, 2020
ISBN 10: 620276984X
ISBN 13: 9786202769846
New
Softcover
Seller: Majestic Books, Hounslow, United Kingdom
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Condition: New. Print on Demand. Seller Inventory # 400579322
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Quality of service and user satisfaction
Published by
Our Knowledge Publishing Sep 2020, 2020
ISBN 10: 620276984X
ISBN 13: 9786202769846
New
Taschenbuch
Seller: BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, Germany
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Taschenbuch. Condition: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -The quality of care and user satisfaction is influenced by certain factors such as policies, organizational environment, environmental factors, specific aspects of the job and the characteristics of each individual. The aim of the research was to evaluate the quality of care and user satisfaction in the physical therapy and rehabilitation service of the Victor Ramos Guardia Huaraz Hospital in 2015. The study was descriptive and cross-sectional and was applied to a population of 250 people, selecting 94 patients with a simple random sample, applying the SERVQUAL questionnaire, the results determined that the average age was 45 years, the maximum age was 64 years and the minimum age was 28 years. Sixty-two percent of the sample were women and 38% were men. The level of tangibility shows a low quality (43%), the level of reliability shows a modest quality (46%), the level of prompt response shows a modest quality (40%), the projection of security (44%) modest quality and the level of empathy (55%) modest quality, concluding that the quality in the attention is in 40% of satisfaction to the user. 56 pp. Englisch. Seller Inventory # 9786202769846
Quantity: 2 available
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Quality of service and user satisfaction: Rehabilitation Service of the Hospital Victor Ramos Guardia Huaraz, Peru
Published by
Our Knowledge Publishing, 2020
ISBN 10: 620276984X
ISBN 13: 9786202769846
New
Softcover
Seller: Books Puddle, New York, NY, U.S.A.
Seller rating 4 out of 5 stars
Condition: New. Seller Inventory # 26395830565
Quantity: 4 available
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Quality of service and user satisfaction: Rehabilitation Service of the Hospital Victor Ramos Guardia Huaraz, Peru
Published by
Our Knowledge Publishing, 2020
ISBN 10: 620276984X
ISBN 13: 9786202769846
New
Softcover
Seller: Biblios, Frankfurt am main, HESSE, Germany
Seller rating 5 out of 5 stars
Condition: New. PRINT ON DEMAND. Seller Inventory # 18395830575
Quantity: 4 available
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Quality of service and user satisfaction : Rehabilitation Service of the Hospital Victor Ramos Guardia Huaraz, Peru
Published by
Our Knowledge Publishing, 2020
ISBN 10: 620276984X
ISBN 13: 9786202769846
New
Taschenbuch
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Taschenbuch. Condition: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - The quality of care and user satisfaction is influenced by certain factors such as policies, organizational environment, environmental factors, specific aspects of the job and the characteristics of each individual. The aim of the research was to evaluate the quality of care and user satisfaction in the physical therapy and rehabilitation service of the Victor Ramos Guardia Huaraz Hospital in 2015. The study was descriptive and cross-sectional and was applied to a population of 250 people, selecting 94 patients with a simple random sample, applying the SERVQUAL questionnaire, the results determined that the average age was 45 years, the maximum age was 64 years and the minimum age was 28 years. Sixty-two percent of the sample were women and 38% were men. The level of tangibility shows a low quality (43%), the level of reliability shows a modest quality (46%), the level of prompt response shows a modest quality (40%), the projection of security (44%) modest quality and the level of empathy (55%) modest quality, concluding that the quality in the attention is in 40% of satisfaction to the user. Seller Inventory # 9786202769846
Quantity: 1 available
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Quality of service and user satisfaction
Published by
Our Knowledge Publishing, 2020
ISBN 10: 620276984X
ISBN 13: 9786202769846
New
Softcover
Seller: moluna, Greven, Germany
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Quality of service and user satisfaction
Published by
Our Knowledge Publishing Sep 2020, 2020
ISBN 10: 620276984X
ISBN 13: 9786202769846
New
Taschenbuch
Seller: buchversandmimpf2000, Emtmannsberg, BAYE, Germany
Seller rating 5 out of 5 stars
Taschenbuch. Condition: Neu. Neuware -The quality of care and user satisfaction is influenced by certain factors such as policies, organizational environment, environmental factors, specific aspects of the job and the characteristics of each individual. The aim of the research was to evaluate the quality of care and user satisfaction in the physical therapy and rehabilitation service of the Victor Ramos Guardia Huaraz Hospital in 2015. The study was descriptive and cross-sectional and was applied to a population of 250 people, selecting 94 patients with a simple random sample, applying the SERVQUAL questionnaire, the results determined that the average age was 45 years, the maximum age was 64 years and the minimum age was 28 years. Sixty-two percent of the sample were women and 38% were men. The level of tangibility shows a low quality (43%), the level of reliability shows a modest quality (46%), the level of prompt response shows a modest quality (40%), the projection of security (44%) modest quality and the level of empathy (55%) modest quality, concluding that the quality in the attention is in 40% of satisfaction to the user.Books on Demand GmbH, Überseering 33, 22297 Hamburg 56 pp. Englisch. Seller Inventory # 9786202769846
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