Synopsis
The spectrum of customers served by any government agency presents a puzzle of personal profiles, each with needs that evolve during life journeys that span years, career changes, and shifting economic, social, and family circumstances. Across the public sector, leaders increasingly recognize the rationale for improving customer experience —enhanced ability to achieve agency missions, outperformance in meeting budget goals, and more engaged employees. Yet we find many governmentleaders stumbling as they address how to unearth poor customer experiences, improve them, and piece together a complete picture of their customers and the elements of a culture to sustain improvement over time.
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Solving The Customer-Experience Puzzle: A Guidebook For Leaders
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LAP LAMBERT Academic Publishing Okt 2019, 2019
ISBN 10: 6200313237
ISBN 13: 9786200313232
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Seller: BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, Germany
Seller rating 5 out of 5 stars
Taschenbuch. Condition: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -The spectrum of customers served by any government agency presents a puzzle of personal profiles, each with needs that evolve during life journeys that span years, career changes, and shifting economic, social, and family circumstances. Across the public sector, leaders increasingly recognize the rationale for improving customer experience -enhanced ability to achieve agency missions, outperformance in meeting budget goals, and more engaged employees. Yet we find many governmentleaders stumbling as they address how to unearth poor customer experiences, improve them, and piece together a complete picture of their customers and the elements of a culture to sustain improvement over time. 320 pp. Englisch. Seller Inventory # 9786200313232
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Solving The Customer-Experience Puzzle: A Guidebook For Leaders
Published by
LAP LAMBERT Academic Publishing, 2019
ISBN 10: 6200313237
ISBN 13: 9786200313232
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Seller: moluna, Greven, Germany
Seller rating 4 out of 5 stars
Condition: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Autor/Autorin: Kohansal Prof. Dr. MortezaMorteza Kohansal, PHD, EDBA, DBA, MBA: worked as Head of Iranian Elite Academy, Iran, did PHD in Sales Management from Robert Gordon University, United Kingdom and Master from New York University,USA. Author. Seller Inventory # 329818892
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Solving The Customer-Experience Puzzle: A Guidebook For Leaders | Management
Published by
LAP LAMBERT Academic Publishing, 2019
ISBN 10: 6200313237
ISBN 13: 9786200313232
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Taschenbuch
Seller: preigu, Osnabrück, Germany
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Taschenbuch. Condition: Neu. Solving The Customer-Experience Puzzle: A Guidebook For Leaders | Management | Morteza Kohansal (u. a.) | Taschenbuch | 320 S. | Englisch | 2019 | LAP LAMBERT Academic Publishing | EAN 9786200313232 | Verantwortliche Person für die EU: preigu GmbH & Co. KG, Lengericher Landstr. 19, 49078 Osnabrück, mail[at]preigu[dot]de | Anbieter: preigu. Seller Inventory # 117632297
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Solving The Customer-Experience Puzzle: A Guidebook For Leaders
Published by
LAP LAMBERT Academic Publishing Okt 2019, 2019
ISBN 10: 6200313237
ISBN 13: 9786200313232
New
Taschenbuch
Seller: buchversandmimpf2000, Emtmannsberg, BAYE, Germany
Seller rating 5 out of 5 stars
Taschenbuch. Condition: Neu. This item is printed on demand - Print on Demand Titel. Neuware -The spectrum of customers served by any government agency presents a puzzle of personal profiles, each with needs that evolve during life journeys that span years, career changes, and shifting economic, social, and family circumstances. Across the public sector, leaders increasingly recognize the rationale for improving customer experience -enhanced ability to achieve agency missions, outperformance in meeting budget goals, and more engaged employees. Yet we find many governmentleaders stumbling as they address how to unearth poor customer experiences, improve them, and piece together a complete picture of their customers and the elements of a culture to sustain improvement over time.VDM Verlag, Dudweiler Landstraße 99, 66123 Saarbrücken 320 pp. Englisch. Seller Inventory # 9786200313232
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Solving The Customer-Experience Puzzle: A Guidebook For Leaders : Management
Published by
LAP LAMBERT Academic Publishing, 2019
ISBN 10: 6200313237
ISBN 13: 9786200313232
New
Taschenbuch
Seller: AHA-BUCH GmbH, Einbeck, Germany
Seller rating 5 out of 5 stars
Taschenbuch. Condition: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - The spectrum of customers served by any government agency presents a puzzle of personal profiles, each with needs that evolve during life journeys that span years, career changes, and shifting economic, social, and family circumstances. Across the public sector, leaders increasingly recognize the rationale for improving customer experience -enhanced ability to achieve agency missions, outperformance in meeting budget goals, and more engaged employees. Yet we find many governmentleaders stumbling as they address how to unearth poor customer experiences, improve them, and piece together a complete picture of their customers and the elements of a culture to sustain improvement over time. Seller Inventory # 9786200313232