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Synopsis
One of the most influential contributors to the development of service quality is W. Edwards Deming. Among of the important components of Deming’s philosophy is reflected in his 14-principles for transforming a service. Theses principles indicate what management needs to do to ensure that they and their employees are able to deliver good service quality. This empirical study aims to investigate and anticipate the five of the 14-Deming principles towards higher education quality services and the implications of Deming principles onto organizational management. The study concluded that Deming’s principle is necessary for creating opportunities for lecturer to generate new insights and ideas for improving the quality of the service provided by the institution.
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Deming Service Quality Approach: Empirical Study In Higher Education
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LAP LAMBERT Academic Publishing, 2019
ISBN 10: 6200308497
ISBN 13: 9786200308498
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Seller: moluna, Greven, Germany
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Condition: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Autor/Autorin: Teoh Yi TerngYi Terng, Teoh, MSC in operation management, specialized in quality field. Profession in quality assurance and quality control. Assoc. Prof. Dr Che Azlan Taib ,a senior lecturer at School of Technology Management and . Seller Inventory # 385888009
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Deming Service Quality Approach: Empirical Study In Higher Education
Published by
LAP Lambert Academic Publishing, 2019
ISBN 10: 6200308497
ISBN 13: 9786200308498
New
Taschenbuch
Seller: AHA-BUCH GmbH, Einbeck, Germany
Seller rating 5 out of 5 stars
Taschenbuch. Condition: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - One of the most influential contributors to the development of service quality is W. Edwards Deming. Among of the important components of Deming's philosophy is reflected in his 14-principles for transforming a service. Theses principles indicate what management needs to do to ensure that they and their employees are able to deliver good service quality. This empirical study aims to investigate and anticipate the five of the 14-Deming principles towards higher education quality services and the implications of Deming principles onto organizational management. The study concluded that Deming's principle is necessary for creating opportunities for lecturer to generate new insights and ideas for improving the quality of the service provided by the institution. Seller Inventory # 9786200308498
Seller Image
Deming Service Quality Approach: Empirical Study In Higher Education
Published by
LAP Lambert Academic Publishing, 2019
ISBN 10: 6200308497
ISBN 13: 9786200308498
New
Taschenbuch
Seller: preigu, Osnabrück, Germany
Seller rating 5 out of 5 stars
Taschenbuch. Condition: Neu. Deming Service Quality Approach: Empirical Study In Higher Education | Yi Terng Teoh (u. a.) | Taschenbuch | Englisch | LAP Lambert Academic Publishing | EAN 9786200308498 | Verantwortliche Person für die EU: preigu GmbH & Co. KG, Lengericher Landstr. 19, 49078 Osnabrück, mail[at]preigu[dot]de | Anbieter: preigu. Seller Inventory # 117501704