Items related to Service Systems Science
Synopsis
Part I: Service Systems Research Perspectives Ch1 Social Value: A Service Science Perspective (Jim Spohrer, Haluk Demirkan and Kelly Lyons).- Ch2 Service Systems Science: Translational and Trans-disciplinary Approach to Service Systems (Kyoichi Kijima).- Ch3 Service artifacts as co-creation boundary objects in digital platforms (Anssi Smedlund and Ville Eloranta).- Ch4 Four Axiomatic Requirements for Service Systems Research (David Reynolds and Irene CL Ng).- Ch5 Social innovations? manifested in new services and in new system level interactions (Marja Toivonen).- Ch6 The Limitations of Logic and Science and Systemic Thinking? From the Science of Service Systems to the Art of Coexistence and Co-prosperity Systems (Takashi Maeno) Part II: Service Systems Practice Ch7 Canadian Governments' Reference Models Using Reference Models for Government Improvement (Roy Wiseman).- Ch8 What is 5S-KAIZEN: Asia-African Transnational and Translational Community of Practice in Value Co-creation of Health Services (Hiro Matsushita).- Ch9 Creating Information-based Customer Value with Service Systems in Retailing (Timo Rintamaki and Lasse Mitronen).- Ch10 Service R&D Program Design Aiming at Service Innovation (Yuriko Sawatani and Yuko Fujigaki).
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