The Problem with Quality Management: Process orientation, controllability and zero-defect processes as modern myths - Softcover

Warzecha, Bettina

 
9783981863833: The Problem with Quality Management: Process orientation, controllability and zero-defect processes as modern myths
Softcover
ISBN 10: 3981863836 ISBN 13: 9783981863833
Publisher: Verlag Fur Planung Und Organisation, 2017

Synopsis

Is the world predictable? Can we manage economic risks by using standards and indicators? Hardly any bank that got into the red in the aftermath of the US real estate crisis, was there without a differentiated quality management system. The book by Dr. Bettina Warzecha shows how quality management can not only reduce the quality of services and products of all kinds. With the help of quality management the way is open to a variety of possibilities to burn organizational knowledge, to waste employee competences, to drive away customers, to notch up financial losses, and to block the ability of management to make decisions in the long run. The author, who also taught this subject at the University of Göttingen, Germany, takes the reader on a journey to the epistemological roots of human thinking and pondering, which are probably not ignored as thoroughly and completely in any other subject area than in quality management.

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About the Author

The author wrote her doctoral thesis about paradoxical patterns in organizational planning theories. Quality management is one of these theories. "The Problem of Quality Management" is a summary of her lecture at the University of Göttingen, Germany.

"About this title" may belong to another edition of this title.

Publisher
Verlag Fur Planung Und Organisation
Publication date
2017
Language
English
ISBN 10 
3981863836
ISBN 13 
9783981863833
Binding
Paperback
Number of pages
148