Improve Operational Performance of Financial Claim Process: Effective Usuage of Six Sigma Methodology and Techniques in Service Sector - Softcover

B. P., Shiva Prasad

Softcover

ISBN 10: 3847332171 ISBN 13: 9783847332176

Publisher: LAP LAMBERT Academic Publishing, 2012

Synopsis

Nowadays Six Sigma Methods are used widely in industries of varying sizes across multiple industry sectors, which mainly focus on reducing the process variation, elimination of wastes and maximizing the continuous flow in an organization. High number of errors in financial claim process was caused due to the manual intervention. In the current project, The Six Sigma methodology called DMAIC is used effectively. We have defined the project goals and customer requirements to ensure that customer expectations and needs are completely understood. The project progression through the various phases of; problem Definition, quantification by Measurement, statistical Analysis for influential factor determination, experimentation aimed at Improvements and Controlling the goals achieved through process monitoring, forms part of this dissertation. The results obtained from evaluating the effectiveness of the improvements that are implemented in the project shows significant benefits in reducing the error rate by 60% and resulted in more than 1.2 millions of USD savings. The cost savings mainly came from avoiding the duplicate payments in the process.

About this title

About the Author

Shiva Prasad B.P was born on 23rd Oct 1984 in Bangalore City. He completed his bachelor's degree and master degree in the field of Industrial engineering and management.After his studies he made his career in Hewlett Packard as Quality Engineer and became a Certified Internal Auditor for ISO 9001:2000, 2008 at HP. His Dream is to Travel the World.

Edition details

• Publisher: LAP LAMBERT Academic Publishing
• Publication date: 2012
• Language: English
• ISBN 10: 3847332171
• ISBN 13: 9783847332176
• Binding: Paperback
• Number of pages: 72