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Synopsis
Background: Patients' perception and their expectations of care are valid indicators of quality nursing care and to improve health services in hospitals require to measure their own performance in order to improve upon current system of service delivery. Well-designed health care delivery system can reduce hospitalization, improve quality of life and provide patient satisfaction. Aim: to assess the patients perceptions toward quality of nursing service provided at Al Noor Specialist Hospital. Subject and methods: A descriptive correlation design was used in the present study. Ninety patients admitted to medical, surgical, burn and obstetric wards, they were selected from Al Noor Specialist Hospital. Tool: Consumer Perception of Service Quality Sheet (SERVQUAL) was used to measure both patient expectation and perception of service quality. It consisted of five dimensions as follows tangibility; (assess the appearance of physical facilities and appearance of nurses), reliability; (assess nurses ability to perform the promised service dependably and accurately), responsiveness; (assess nurses willingness to help patients and provide a prompt service), Assurance.
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About the Author
Dr. Hala Yehia Sayed Ali: Assatant Prof., Nursing Administration, Cairo University, Egypt,Makkah Al-Mukaramah,Kingdom Saudi Arabia.
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Patients' Perceptions as Indicators of Quality of Nursing Services
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LAP LAMBERT Academic Publishing Apr 2014, 2014
ISBN 10: 384658309X
ISBN 13: 9783846583098
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Seller: BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, Germany
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Taschenbuch. Condition: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Background: Patients' perception and their expectations of care are valid indicators of quality nursing care and to improve health services in hospitals require to measure their own performance in order to improve upon current system of service delivery. Well-designed health care delivery system can reduce hospitalization, improve quality of life and provide patient satisfaction. Aim: to assess the patients perceptions toward quality of nursing service provided at Al Noor Specialist Hospital. Subject and methods: A descriptive correlation design was used in the present study. Ninety patients admitted to medical, surgical, burn and obstetric wards, they were selected from Al Noor Specialist Hospital. Tool: Consumer Perception of Service Quality Sheet (SERVQUAL) was used to measure both patient expectation and perception of service quality. It consisted of five dimensions as follows tangibility; (assess the appearance of physical facilities and appearance of nurses), reliability; (assess nurses ability to perform the promised service dependably and accurately), responsiveness; (assess nurses willingness to help patients and provide a prompt service), Assurance. 68 pp. Englisch. Seller Inventory # 9783846583098
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Patients' Perceptions as Indicators of Quality of Nursing Services
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VDM Verlag Dr. Mueller Aktiengesellschaft & Co. KG, 2014
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ISBN 13: 9783846583098
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Patients' Perceptions as Indicators of Quality of Nursing Services
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VDM Verlag Dr. Mueller Aktiengesellschaft & Co. KG, 2014
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ISBN 13: 9783846583098
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Condition: New. Print on Demand pp. 68 2:B&W 6 x 9 in or 229 x 152 mm Perfect Bound on Creme w/Gloss Lam. Seller Inventory # 131448659
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Patients' Perceptions as Indicators of Quality of Nursing Services
Published by
LAP LAMBERT Academic Publishing, 2014
ISBN 10: 384658309X
ISBN 13: 9783846583098
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Taschenbuch. Condition: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Background: Patients' perception and their expectations of care are valid indicators of quality nursing care and to improve health services in hospitals require to measure their own performance in order to improve upon current system of service delivery. Well-designed health care delivery system can reduce hospitalization, improve quality of life and provide patient satisfaction. Aim: to assess the patients perceptions toward quality of nursing service provided at Al Noor Specialist Hospital. Subject and methods: A descriptive correlation design was used in the present study. Ninety patients admitted to medical, surgical, burn and obstetric wards, they were selected from Al Noor Specialist Hospital. Tool: Consumer Perception of Service Quality Sheet (SERVQUAL) was used to measure both patient expectation and perception of service quality. It consisted of five dimensions as follows tangibility; (assess the appearance of physical facilities and appearance of nurses), reliability; (assess nurses ability to perform the promised service dependably and accurately), responsiveness; (assess nurses willingness to help patients and provide a prompt service), Assurance. Seller Inventory # 9783846583098
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Patients' Perceptions as Indicators of Quality of Nursing Services
Published by
VDM Verlag Dr. Mueller Aktiengesellschaft & Co. KG, 2014
ISBN 10: 384658309X
ISBN 13: 9783846583098
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Condition: New. PRINT ON DEMAND pp. 68. Seller Inventory # 18128057478
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Patients Perceptions as Indicators of Quality of Nursing Services
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ISBN 10: 384658309X
ISBN 13: 9783846583098
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Condition: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Autor/Autorin: Ali HalaDr. Hala Yehia Sayed Ali: Assatant Prof., Nursing Administration, Cairo University, Egypt,Makkah Al-Mukaramah,Kingdom Saudi Arabia.Background: Patients perception and their expectations of care are valid indicators of qu. Seller Inventory # 5501210
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Patients' Perceptions as Indicators of Quality of Nursing Services
Published by
LAP LAMBERT Academic Publishing Apr 2014, 2014
ISBN 10: 384658309X
ISBN 13: 9783846583098
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Taschenbuch. Condition: Neu. This item is printed on demand - Print on Demand Titel. Neuware -Background: Patients' perception and their expectations of care are valid indicators of quality nursing care and to improve health services in hospitals require to measure their own performance in order to improve upon current system of service delivery. Well-designed health care delivery system can reduce hospitalization, improve quality of life and provide patient satisfaction. Aim: to assess the patients perceptions toward quality of nursing service provided at Al Noor Specialist Hospital. Subject and methods: A descriptive correlation design was used in the present study. Ninety patients admitted to medical, surgical, burn and obstetric wards, they were selected from Al Noor Specialist Hospital. Tool: Consumer Perception of Service Quality Sheet (SERVQUAL) was used to measure both patient expectation and perception of service quality. It consisted of five dimensions as follows tangibility; (assess the appearance of physical facilities and appearance of nurses), reliability; (assess nurses ability to perform the promised service dependably and accurately), responsiveness; (assess nurses willingness to help patients and provide a prompt service), Assurance.VDM Verlag, Dudweiler Landstraße 99, 66123 Saarbrücken 68 pp. Englisch. Seller Inventory # 9783846583098
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Patients' Perceptions as Indicators of Quality of Nursing Services
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LAP LAMBERT Academic Publishing, 2014
ISBN 10: 384658309X
ISBN 13: 9783846583098
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Seller: preigu, Osnabrück, Germany
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Taschenbuch. Condition: Neu. Patients' Perceptions as Indicators of Quality of Nursing Services | Hala Ali | Taschenbuch | 68 S. | Englisch | 2014 | LAP LAMBERT Academic Publishing | EAN 9783846583098 | Verantwortliche Person für die EU: preigu GmbH & Co. KG, Lengericher Landstr. 19, 49078 Osnabrück, mail[at]preigu[dot]de | Anbieter: preigu. Seller Inventory # 105215946