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Study of Impact of Quality Management Practices in Services Companies: TQM from Service provider's perception and Service Quality from Customer's ... MBA Education Institutes and Indian Hotels - Softcover
Synopsis
The Research Book focuses on developing two models viz: SQM (Service Quality Management) & TQM (Total Quality Management). Based on Primary & Secondry research a set of factors have been identified for both the models & an instrument has been developed for two Service Sectors viz:(i) Management Education Institutes & (ii) Hotels. Two different & unrelated service industries are taken up to highlight how service quality factors are similar in different Services. The Study highlights the importance of quantifying service quality. It identifies the important & dominant factors in Quality management practices in Service Industries both from Customer's perspective (SQM) & Service provider's perspective (TQM). The Model will help in the management decision making process by identifying areas of concern for successful implementation of Quality management practices. The research work can be used as a reference guide by the Service industries aspiring to implement Quality practices within the constraints of our environment / society. The study can form a base for academicians & researchers for further advanced studies in Service Industries.
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About the Author
Tohid Kachwala is a B.E.(Mech)from VJTI, MAM (1st rank in Mumbai University) & PhD in Management from NGU. Presently Professor at NMIMS University B.A.Prajapati possesses M.Com., PGDBF (ICFAI), PGDFM (S.P. University), FDPM (IIM Ahmedabad) and Ph.D. in Business Studies (S.P.University). Presently Pro Vice Chancellor South Gujarat University
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Study of Impact of Quality Management Practices in Services Companies
Published by
LAP LAMBERT Academic Publishing Apr 2011, 2011
ISBN 10: 384432836X
ISBN 13: 9783844328363
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Taschenbuch
Seller: BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, Germany
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Taschenbuch. Condition: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -The Research Book focuses on developing two models viz: SQM (Service Quality Management) & TQM (Total Quality Management). Based on Primary & Secondry research a set of factors have been identified for both the models & an instrument has been developed for two Service Sectors viz:(i) Management Education Institutes & (ii) Hotels. Two different & unrelated service industries are taken up to highlight how service quality factors are similar in different Services. The Study highlights the importance of quantifying service quality. It identifies the important & dominant factors in Quality management practices in Service Industries both from Customer's perspective (SQM) & Service provider's perspective (TQM). The Model will help in the management decision making process by identifying areas of concern for successful implementation of Quality management practices. The research work can be used as a reference guide by the Service industries aspiring to implement Quality practices within the constraints of our environment / society. The study can form a base for academicians & researchers for further advanced studies in Service Industries. 460 pp. Englisch. Seller Inventory # 9783844328363
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Study of Impact of Quality Management Practices in Services Companies
Published by
LAP LAMBERT Academic Publishing, 2011
ISBN 10: 384432836X
ISBN 13: 9783844328363
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Softcover
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Condition: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Autor/Autorin: Kachwala TohidTohid Kachwala is a B.E.(Mech)from VJTI, MAM (1st rank in Mumbai University) & PhD in Management from NGU. Presently Professor at NMIMS University B.A.Prajapati possesses M.Com., PGDBF (ICFAI), PGDFM (S.P. Universit. Seller Inventory # 5473236
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Study of Impact of Quality Management Practices in Services Companies : TQM from Service provider''s perception and Service Quality from Customer''s perception for Indian MBA Education Institutes and Indian Hotels
Published by
LAP LAMBERT Academic Publishing, 2011
ISBN 10: 384432836X
ISBN 13: 9783844328363
New
Taschenbuch
Seller: AHA-BUCH GmbH, Einbeck, Germany
Seller rating 5 out of 5 stars
Taschenbuch. Condition: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - The Research Book focuses on developing two models viz: SQM (Service Quality Management) & TQM (Total Quality Management). Based on Primary & Secondry research a set of factors have been identified for both the models & an instrument has been developed for two Service Sectors viz:(i) Management Education Institutes & (ii) Hotels. Two different & unrelated service industries are taken up to highlight how service quality factors are similar in different Services. The Study highlights the importance of quantifying service quality. It identifies the important & dominant factors in Quality management practices in Service Industries both from Customer's perspective (SQM) & Service provider's perspective (TQM). The Model will help in the management decision making process by identifying areas of concern for successful implementation of Quality management practices. The research work can be used as a reference guide by the Service industries aspiring to implement Quality practices within the constraints of our environment / society. The study can form a base for academicians & researchers for further advanced studies in Service Industries. Seller Inventory # 9783844328363
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Study of Impact of Quality Management Practices in Services Companies | TQM from Service provider''s perception and Service Quality from Customer''s perception for Indian MBA Education Institutes and Indian Hotels
Published by
LAP LAMBERT Academic Publishing, 2011
ISBN 10: 384432836X
ISBN 13: 9783844328363
New
Taschenbuch
Seller: preigu, Osnabrück, Germany
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Taschenbuch. Condition: Neu. Study of Impact of Quality Management Practices in Services Companies | TQM from Service provider''s perception and Service Quality from Customer''s perception for Indian MBA Education Institutes and Indian Hotels | Tohid Kachwala (u. a.) | Taschenbuch | 460 S. | Englisch | 2011 | LAP LAMBERT Academic Publishing | EAN 9783844328363 | Verantwortliche Person für die EU: BoD - Books on Demand, In de Tarpen 42, 22848 Norderstedt, info[at]bod[dot]de | Anbieter: preigu. Seller Inventory # 107052243
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Study of Impact of Quality Management Practices in Services Companies
Published by
LAP LAMBERT Academic Publishing Apr 2011, 2011
ISBN 10: 384432836X
ISBN 13: 9783844328363
New
Taschenbuch
Seller: buchversandmimpf2000, Emtmannsberg, BAYE, Germany
Seller rating 5 out of 5 stars
Taschenbuch. Condition: Neu. This item is printed on demand - Print on Demand Titel. Neuware -The Research Book focuses on developing two models viz: SQM (Service Quality Management) & TQM (Total Quality Management). Based on Primary & Secondry research a set of factors have been identified for both the models & an instrument has been developed for two Service Sectors viz:(i) Management Education Institutes & (ii) Hotels. Two different & unrelated service industries are taken up to highlight how service quality factors are similar in different Services. The Study highlights the importance of quantifying service quality. It identifies the important & dominant factors in Quality management practices in Service Industries both from Customer''s perspective (SQM) & Service provider''s perspective (TQM). The Model will help in the management decision making process by identifying areas of concern for successful implementation of Quality management practices. The research work can be used as a reference guide by the Service industries aspiring to implement Quality practices within the constraints of our environment / society. The study can form a base for academicians & researchers for further advanced studies in Service Industries.VDM Verlag, Dudweiler Landstraße 99, 66123 Saarbrücken 460 pp. Englisch. Seller Inventory # 9783844328363