Communication Quality and ERP Implementation Project Success: Exploring the influence of communication quality between the IT project team and the affected business units on implementation success - Softcover
Synopsis
Communication between the information systems specialist and the user has long been recognised as an important aspect of successful information system development projects. The study investigated the influence of communication quality on project success in an Enterprise Resource Planning system implementation at a large North-American manufacturing company. The current study found support for the individual attributes of communication quality, namely completeness, credibility, accuracy, purpose adequacy, timeliness, openness, audience adequacy, bidirectionality, and a balance of formality vs. informality. The study found indications that a lack of communication quality might impact ERP implementation project success negatively whereas better communication quality might foster success. The ERP project at the organisation was successful in terms of traditional project success measures such as "on time" and "on budget". However, communication quality seemed to have a negative correlation to the quality of the relationship between the project team and the business as well as user satisfaction. System acceptance and use appeared to have been facilitated by better communication quality.
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About the Author
Alexander studied Economics and Information Systems at the University of Bremen and Victoria University of Wellington. He was awarded 2 scholarships (2005,2006) by Victoria University and 1 by HEC Montréal (2006). Since 2007 he has been working as a CEO Management Assistant and Project Manager for market leading companies in Germany.
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Communication Quality and ERP Implementation Project Success
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LAP LAMBERT Academic Publishing Mai 2010, 2010
ISBN 10: 3838305221
ISBN 13: 9783838305226
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Taschenbuch. Condition: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Communication between the information systems specialist and the user has long been recognised as an important aspect of successful information system development projects. The study investigated the influence of communication quality on project success in an Enterprise Resource Planning system implementation at a large North-American manufacturing company. The current study found support for the individual attributes of communication quality, namely completeness, credibility, accuracy, purpose adequacy, timeliness, openness, audience adequacy, bidirectionality, and a balance of formality vs. informality. The study found indications that a lack of communication quality might impact ERP implementation project success negatively whereas better communication quality might foster success. The ERP project at the organisation was successful in terms of traditional project success measures such as 'on time' and 'on budget'. However, communication quality seemed to have a negative correlation to the quality of the relationship between the project team and the business as well as user satisfaction. System acceptance and use appeared to have been facilitated by better communication quality. 244 pp. Englisch. Seller Inventory # 9783838305226
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Communication Quality and ERP Implementation Project Success
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ISBN 13: 9783838305226
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Communication Quality and ERP Implementation Project Success | Exploring the influence of communication quality between the IT project team and the affected business units on implementation success
Published by
LAP LAMBERT Academic Publishing, 2010
ISBN 10: 3838305221
ISBN 13: 9783838305226
New
Taschenbuch
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Taschenbuch. Condition: Neu. Communication Quality and ERP Implementation Project Success | Exploring the influence of communication quality between the IT project team and the affected business units on implementation success | Alexander Schnepel (u. a.) | Taschenbuch | 244 S. | Englisch | 2010 | LAP LAMBERT Academic Publishing | EAN 9783838305226 | Verantwortliche Person für die EU: BoD - Books on Demand, In de Tarpen 42, 22848 Norderstedt, info[at]bod[dot]de | Anbieter: preigu. Seller Inventory # 101501883
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Communication Quality and ERP Implementation Project Success
Published by
LAP LAMBERT Academic Publishing Mai 2010, 2010
ISBN 10: 3838305221
ISBN 13: 9783838305226
New
Taschenbuch
Seller: buchversandmimpf2000, Emtmannsberg, BAYE, Germany
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Taschenbuch. Condition: Neu. This item is printed on demand - Print on Demand Titel. Neuware -Communication between the information systems specialist and the user has long been recognised as an important aspect of successful information system development projects. The study investigated the influence of communication quality on project success in an Enterprise Resource Planning system implementation at a large North-American manufacturing company. The current study found support for the individual attributes of communication quality, namely completeness, credibility, accuracy, purpose adequacy, timeliness, openness, audience adequacy, bidirectionality, and a balance of formality vs. informality. The study found indications that a lack of communication quality might impact ERP implementation project success negatively whereas better communication quality might foster success. The ERP project at the organisation was successful in terms of traditional project success measures such as 'on time' and 'on budget'. However, communication quality seemed to have a negative correlation to the quality of the relationship between the project team and the business as well as user satisfaction. System acceptance and use appeared to have been facilitated by better communication quality.VDM Verlag, Dudweiler Landstraße 99, 66123 Saarbrücken 244 pp. Englisch. Seller Inventory # 9783838305226
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Communication Quality and ERP Implementation Project Success : Exploring the influence of communication quality between the IT project team and the affected business units on implementation success
Published by
LAP LAMBERT Academic Publishing, 2009
ISBN 10: 3838305221
ISBN 13: 9783838305226
New
Taschenbuch
Seller: AHA-BUCH GmbH, Einbeck, Germany
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Taschenbuch. Condition: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Communication between the information systems specialist and the user has long been recognised as an important aspect of successful information system development projects. The study investigated the influence of communication quality on project success in an Enterprise Resource Planning system implementation at a large North-American manufacturing company. The current study found support for the individual attributes of communication quality, namely completeness, credibility, accuracy, purpose adequacy, timeliness, openness, audience adequacy, bidirectionality, and a balance of formality vs. informality. The study found indications that a lack of communication quality might impact ERP implementation project success negatively whereas better communication quality might foster success. The ERP project at the organisation was successful in terms of traditional project success measures such as 'on time' and 'on budget'. However, communication quality seemed to have a negative correlation to the quality of the relationship between the project team and the business as well as user satisfaction. System acceptance and use appeared to have been facilitated by better communication quality. Seller Inventory # 9783838305226