Personal control, coordination and cooperation, rationalization and quality assurance - these are just a few of the buzzwords that characterize the changes in the practice field of social and health care. In many areas, the concept of case management is used to achieve adequate design of care in human services. The 8th overviewed edition conveys the methodical and organisational knowledge of action for students in training and practitioners in care in hospitals, elderly aid facilities or other social institutions. Last but not least, the book is already considered a modern classic in education and practice of social and health care.
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