Putting Stakeholder Management into Practice - Softcover

 
9783662312377: Putting Stakeholder Management into Practice

Synopsis

Stakeholder Management - today's buzzword - is difficult to translate into practice even for the experienced manager. Following "How to achieve excellence in Stakeholder Management", which included case studies from reputable companies, the present volume goes beyond explaining theoretical constructs. Success stories from a wide range of sectors and regions are analyzed in depth in order to illustrate how Stakeholder Management can be tailored to each unique situation. The reader will get concrete answers and ideas about planning and implementing successful stakeholder management in the area of customer retention, employee commitment and internal service quality. These business cases are complemented by articles on the Balanced Scorecard as well as the link between customer satisfaction and business success.

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Other Popular Editions of the Same Title

9783540206910: Putting Stakeholder Management into Practice

Featured Edition

ISBN 10:  3540206914 ISBN 13:  9783540206910
Publisher: Springer, 2004
Hardcover