Items related to Customer Satisfaction & Service Quality in Libraries

Customer Satisfaction & Service Quality in Libraries - Softcover

Jayasundara, Chaminda

 
9783659442766: Customer Satisfaction & Service Quality in Libraries
Softcover
ISBN 10: 3659442763 ISBN 13: 9783659442766
Publisher: LAP LAMBERT Academic Publishing, 2013

Synopsis

Customer Satisfaction and Service Quality in Libraries is a text book specially written for students, teachers and practicing librarians. However, it includes a very comprehensive review of existing research in the field which will be beneficial for researchers in the discipline of Library and Information Sciences. Customer service is increasingly significant in this competitive age and the contents particularly examine customer satisfaction in relation to service quality in libraries.

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About the Author

Dr. Chaminda Jayasundara holds DLit et Phil in Information Science from the University of South Africa and MSc in Information Management from the University of Sheffield in the United Kingdom. He is currently the Head of Fiji National University Library and Information services and an Adjunct Lecturer of Fiji National University.

"About this title" may belong to another edition of this title.

Publisher
LAP LAMBERT Academic Publishing
Publication date
2013
Language
English
ISBN 10 
3659442763
ISBN 13 
9783659442766
Binding
Paperback
Number of pages
116