Synopsis
Today’s business landscape is changing rapidly and Information Technology (IT) solutions that support these businesses are aligning service strategy and targets towards satisfying ever changing business needs. Most companies are now compelled to rely almost on IT for all their business process transactions; especially multinationals. This calls for huge investment in IT and related resources. This is where it becomes imperative for the IT departments to deploy convincing customer satisfaction strategy that will guarantee their continued existence and relevance in these organizations. The book has explored options that will aid IT departments to survive competitions by deploying effective and efficient customer satisfaction strategies that will expose the impact of IT services in business organizations and subsequently convince decision makers to start seeing IT departments as business partners as opposed to cost centers. It makes available great information on how businesses that make customer satisfaction a key operating principle will surpass competition. The book is a must read for any service oriented professional.
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About the Author
Peter Osuji is currently working as Chief Technology Officer at PAN African University, Lagos, Nigeria. He received a Master degree in Information Systems Management from University of Liverpool, UK and Bachelor degree in Electronic & Computer Engineering from Federal University of Technology, Owerri, Nigeria.
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The impact of customer service management on IT function
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LAP LAMBERT Academic Publishing Mai 2013, 2013
ISBN 10: 3659390879
ISBN 13: 9783659390876
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Taschenbuch. Condition: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Today's business landscape is changing rapidly and Information Technology (IT) solutions that support these businesses are aligning service strategy and targets towards satisfying ever changing business needs. Most companies are now compelled to rely almost on IT for all their business process transactions; especially multinationals. This calls for huge investment in IT and related resources. This is where it becomes imperative for the IT departments to deploy convincing customer satisfaction strategy that will guarantee their continued existence and relevance in these organizations. The book has explored options that will aid IT departments to survive competitions by deploying effective and efficient customer satisfaction strategies that will expose the impact of IT services in business organizations and subsequently convince decision makers to start seeing IT departments as business partners as opposed to cost centers. It makes available great information on how businesses that make customer satisfaction a key operating principle will surpass competition. The book is a must read for any service oriented professional. 104 pp. Englisch. Seller Inventory # 9783659390876
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The Impact of Customer Service Management on It Function
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ISBN 10: 3659390879
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The Impact of Customer Service Management on It Function
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The impact of customer service management on IT function
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Condition: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Autor/Autorin: Osuji Peter N.Peter Osuji is currently working as Chief Technology Officer at PAN African University, Lagos, Nigeria. He received a Master degree in Information Systems Management from University of Liverpool, UK and Bachelor degree . Seller Inventory # 5153118
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The Impact of Customer Service Management on It Function
Published by
VDM Verlag Dr. Mueller Aktiengesellschaft & Co. KG, 2013
ISBN 10: 3659390879
ISBN 13: 9783659390876
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The impact of customer service management on IT function
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LAP LAMBERT Academic Publishing Mai 2013, 2013
ISBN 10: 3659390879
ISBN 13: 9783659390876
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Taschenbuch. Condition: Neu. This item is printed on demand - Print on Demand Titel. Neuware -Today's business landscape is changing rapidly and Information Technology (IT) solutions that support these businesses are aligning service strategy and targets towards satisfying ever changing business needs. Most companies are now compelled to rely almost on IT for all their business process transactions; especially multinationals. This calls for huge investment in IT and related resources. This is where it becomes imperative for the IT departments to deploy convincing customer satisfaction strategy that will guarantee their continued existence and relevance in these organizations. The book has explored options that will aid IT departments to survive competitions by deploying effective and efficient customer satisfaction strategies that will expose the impact of IT services in business organizations and subsequently convince decision makers to start seeing IT departments as business partners as opposed to cost centers. It makes available great information on how businesses that make customer satisfaction a key operating principle will surpass competition. The book is a must read for any service oriented professional.VDM Verlag, Dudweiler Landstraße 99, 66123 Saarbrücken 104 pp. Englisch. Seller Inventory # 9783659390876
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The impact of customer service management on IT function
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LAP LAMBERT Academic Publishing, 2013
ISBN 10: 3659390879
ISBN 13: 9783659390876
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Taschenbuch. Condition: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Today's business landscape is changing rapidly and Information Technology (IT) solutions that support these businesses are aligning service strategy and targets towards satisfying ever changing business needs. Most companies are now compelled to rely almost on IT for all their business process transactions; especially multinationals. This calls for huge investment in IT and related resources. This is where it becomes imperative for the IT departments to deploy convincing customer satisfaction strategy that will guarantee their continued existence and relevance in these organizations. The book has explored options that will aid IT departments to survive competitions by deploying effective and efficient customer satisfaction strategies that will expose the impact of IT services in business organizations and subsequently convince decision makers to start seeing IT departments as business partners as opposed to cost centers. It makes available great information on how businesses that make customer satisfaction a key operating principle will surpass competition. The book is a must read for any service oriented professional. Seller Inventory # 9783659390876
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The impact of customer service management on IT function
Published by
LAP LAMBERT Academic Publishing, 2013
ISBN 10: 3659390879
ISBN 13: 9783659390876
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Taschenbuch. Condition: Neu. The impact of customer service management on IT function | Peter N. Osuji (u. a.) | Taschenbuch | 104 S. | Englisch | 2013 | LAP LAMBERT Academic Publishing | EAN 9783659390876 | Verantwortliche Person für die EU: preigu GmbH & Co. KG, Lengericher Landstr. 19, 49078 Osnabrück, mail[at]preigu[dot]de | Anbieter: preigu. Seller Inventory # 105945317