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Synopsis
Various measurement models have been used to assess quality in library services. In order to assess the attitude of users, libraries have used user satisfaction and service quality surveys which use the Gap measurement model. The LibQUAL+™ instrument which was derived from the Gap theory of service quality and the SERVQUAL instrument are now being widely used. Inadequate funding which leads to inadequate resources in most developing countries contributes to the poor performance of services as observed in Malawi. The book explores how Chancellor College Library which is the largest academic library in Malawi, failed to meet the minimum expectations of service quality of its users in all the three dimensions of service quality: effect of service, library as place and information control.
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About the Author
Naomi Kachoka is a Periodicals Librarian at Chancellor College, University of Malawi. She holds a Master of Information Studies and a Bachelor of Education degrees obtained at the University of KwaZulu-Natal,South Africa and University of Malawi, Malawi.
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Measuring Service Quality In Academic Libraries
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LAP LAMBERT Academic Publishing Mai 2012, 2012
ISBN 10: 3659131245
ISBN 13: 9783659131240
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Taschenbuch. Condition: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Various measurement models have been used to assess quality in library services. In order to assess the attitude of users, libraries have used user satisfaction and service quality surveys which use the Gap measurement model. The LibQUAL+(TM) instrument which was derived from the Gap theory of service quality and the SERVQUAL instrument are now being widely used. Inadequate funding which leads to inadequate resources in most developing countries contributes to the poor performance of services as observed in Malawi. The book explores how Chancellor College Library which is the largest academic library in Malawi, failed to meet the minimum expectations of service quality of its users in all the three dimensions of service quality: effect of service, library as place and information control. 196 pp. Englisch. Seller Inventory # 9783659131240
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Measuring Service Quality In Academic Libraries
Published by
LAP LAMBERT Academic Publishing, 2012
ISBN 10: 3659131245
ISBN 13: 9783659131240
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Condition: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Autor/Autorin: Kachoka Naomi DalitsoNaomi Kachoka is a Periodicals Librarian at Chancellor College, University of Malawi. She holds a Master of Information Studies and a Bachelor of Education degrees obtained at the University of KwaZulu-Natal,Sout. Seller Inventory # 5133665
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Measuring Service Quality In Academic Libraries
Published by
LAP LAMBERT Academic Publishing Mai 2012, 2012
ISBN 10: 3659131245
ISBN 13: 9783659131240
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Taschenbuch
Seller: buchversandmimpf2000, Emtmannsberg, BAYE, Germany
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Taschenbuch. Condition: Neu. Neuware -Various measurement models have been used to assess quality in library services. In order to assess the attitude of users, libraries have used user satisfaction and service quality surveys which use the Gap measurement model. The LibQUAL+¿ instrument which was derived from the Gap theory of service quality and the SERVQUAL instrument are now being widely used. Inadequate funding which leads to inadequate resources in most developing countries contributes to the poor performance of services as observed in Malawi. The book explores how Chancellor College Library which is the largest academic library in Malawi, failed to meet the minimum expectations of service quality of its users in all the three dimensions of service quality: effect of service, library as place and information control.Books on Demand GmbH, Überseering 33, 22297 Hamburg 196 pp. Englisch. Seller Inventory # 9783659131240
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Measuring Service Quality In Academic Libraries : A Malawian Case Study
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LAP LAMBERT Academic Publishing, 2012
ISBN 10: 3659131245
ISBN 13: 9783659131240
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Taschenbuch. Condition: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Various measurement models have been used to assess quality in library services. In order to assess the attitude of users, libraries have used user satisfaction and service quality surveys which use the Gap measurement model. The LibQUAL+(TM) instrument which was derived from the Gap theory of service quality and the SERVQUAL instrument are now being widely used. Inadequate funding which leads to inadequate resources in most developing countries contributes to the poor performance of services as observed in Malawi. The book explores how Chancellor College Library which is the largest academic library in Malawi, failed to meet the minimum expectations of service quality of its users in all the three dimensions of service quality: effect of service, library as place and information control. Seller Inventory # 9783659131240
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Measuring Service Quality In Academic Libraries: A Malawian Case Study
Published by
LAP LAMBERT Academic Publishing, 2012
ISBN 10: 3659131245
ISBN 13: 9783659131240
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