Introduction.- Decision Problems and Decision-making Procedures: Decision Problems.- Goal and Problem-finding Systems as Requirements for the Discovery of Decision Problems.- Rational Decision-making.- Decision-making Procedures.- A General Heuristic Decision-making Procedure: Overview of the Decision-making Procedure.- Problem Verification and Analysis.- Developing and Evaluating the Solution Options.- Decision Maxims for Establishing the Overall Consequences of the Options.- Overall Evaluation of the Option and Decision.- A Case Study Illustrating the Application of the Procedure.- Special Problems and Approaches to Solve Them: Decision Sequences.- Information Procurement Decisions.- Collective Decisions.- Final Remarks.
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