Items related to Identifying and correcting service quality problems...

Identifying and correcting service quality problems by applying the GAP-Model - Musterstädter Golfclub e.V. - Softcover

Crefeld, Dustin

 
9783640867141: Identifying and correcting service quality problems by applying the GAP-Model - Musterstädter Golfclub e.V.
Softcover
ISBN 10: 3640867149 ISBN 13: 9783640867141
Publisher: Grin Verlag, 2011

Synopsis

Seminar paper from the year 2011 in the subject Business economics - Business Management, Corporate Governance, grade: 1,0, Business and Information Technology School - The Entrepreneurial University Iserlohn (Sport & Event Management), language: English, abstract: This essay relates to the gap model of service quality developed by Parasuraman, Zeithaml and Berry. Nowadays it has become an important pattern of the modern service management processes. The gap model will be applied to the "Musterstädter Golfclub e.V."

"synopsis" may belong to another edition of this title.

From the Back Cover

Seminar paper from the year 2011 in the subject Business economics - Business Management, Corporate Governance, grade: 1,0, Business and Information Technology School - The Entrepreneurial University Iserlohn (Sport & Event Management), language: English, abstract: This essay relates to the gap model of service quality developed by Parasuraman, Zeithaml and Berry. Nowadays it has become an important pattern of the modern service management processes. The gap model will be applied to the ¿Musterstädter Golfclub e.V.¿

"About this title" may belong to another edition of this title.

Publisher
Grin Verlag
Publication date
2011
Language
English
ISBN 10 
3640867149
ISBN 13 
9783640867141
Binding
Paperback
Edition number
3
Number of pages
52