Change and Release Management: Implementation for a High Availability IT Environment - Softcover

Schmidt, Roland

Softcover

ISBN 10: 3639109511 ISBN 13: 9783639109511

Publisher: VDM Verlag Dr. Müller, 2008

Synopsis

This study investigates whether efficient Change and Release Management processes can be implemented in a high availability (i.e. Air Traffic Control) environment and to gain insight how the processes can be mapped onto the tool HP OpenView Service Desk ©. It shows that these processes can indeed be implemented, giving opportunities for increasing efficiency and effectiveness. A significant result is the recognition that Change Management should only be concerned with changes not requiring a design phase ¿ else the request is to be forwarded to the project management process. A further result is that Change Management can easily be mapped onto the tool while Release Management ¿ not explicitly targeted by the tool ¿ is sufficiently supported by using a feature to group changes. Finally it can be concluded that the current tool version 5.1 supports a database with customizable rules and actions and personalized views but no workflows.or access to a workflow engine.

About this title

About the Author

Roland Schmidt started his career by joining the IT of the Austrian Air Navigation Services. He was involved in all aspcets of hardware and software, led QA and was responsible for the IT systems supporting Air Traffic Control. In 2001 he initiated the implementation of ITIL processes and supporting tools.

Edition details

• Publisher: VDM Verlag Dr. Müller
• Publication date: 2008
• Language: English
• ISBN 10: 3639109511
• ISBN 13: 9783639109511
• Binding: Paperback
• Number of pages: 92