Evaluation and Quality Development: Principles of Impact-Based Quality Management - Softcover

Stockmann, Reinhard

 
9783631576939: Evaluation and Quality Development: Principles of Impact-Based Quality Management
Softcover
ISBN 10: 3631576935 ISBN 13: 9783631576939
Publisher: Peter Lang AG, 2008

Synopsis

The topics of evaluation and quality management have, up until now, scarcely been linked to one another. This book contributes to the balancing of this deficit. It shows how the instrument of evaluation can be utilised, with a focus on quality development in non-profit organisations (NPO’s). It is assumed that the equality of services rendered by non-profit organisations is measured first and foremost against the achievement of the outcomes that were originally planned. The optimisation of impacts is thus placed at the heart of the evaluation model developed. To this end, a set of evaluation guidelines is compiled, and the methodology for its application presented. The impact-oriented evaluation model put forward here can, in principle, be applied in all fields of activity and during all programme phases. It can also be used for the creation of monitoring systems.

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About the Author

The Author: Reinhard Stockmann, Professor for Sociology, Director of the Center for Evaluation (CEval) at Saarland University; executive editorship of the German-language journal for evaluation and manager of the study course «Master of Evaluation».

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Publisher
Peter Lang AG
Publication date
2008
Language
English
ISBN 10 
3631576935
ISBN 13 
9783631576939
Binding
Paperback
Number of pages
364