Managing Information Quality: Increasing the Value of Information in Knowledge-intensive Products and Processes - Hardcover

Eppler, Martin J.

Hardcover

ISBN 10: 3540314083 ISBN 13: 9783540314080

Publisher: Springer, 2006

Synopsis

It still holds true: information is not always the answer. Information is often part of the problem. While the main goal of information in the business place is to - able adequate decisions and actions, it can also lead to numerous negative effects: it can confuse, block creativity, or it can lead to hectic activism, stress and fatigue. Information can distract and divert attention, and it may even delay important - cisions – the paralysis by analysis. Strategies to avoid these dysfunctional effects of information can be divided into sender-based strategies and receiver-based strategies. In my previous research, I have looked at receiver-based strategies that outline effective ways of dealing with information overload. This book, by c- trast, analyzes sender-based strategies that aim at making content actionable by increasing its information quality. By offering relevant and sound information in a convenient and reliable manner, managers and information providers ranging from analysts to CEOs can not only optimize communication, they can also improve their reputation, employee satisfaction and customer loyalty. In a time where - formation has become a commodity or even a nuisance, this is a valuable strategy. The main premise of this book is consequently that information quality has - ready become a (if not the) decisive factor of the information economy. Many companies, however, are not managing this factor systematically.

About this title

Review

From the reviews of the second edition:

"Eppler’s framework is fairly intuitive and sound. ... He provides numerous definitions, diagrams, and tables to illustrate the similarities and differences between his own and others’ perspectives. ... I would recommend Eppler’s book for chief information officers. ... The framework and the illustrative case studies would likely prove useful for senior mangers to employ in improving information quality within the areas of their immediate control and responsibility." (Colleen Coleman, Technical Communication, Vol. 54 (4), 2007)

Synopsis

What makes information useful? This seemingly simple and yet challenging question is the central topic of this book. It examines pragmatic methods through which the quality of information (i.e., its fitness for use) can be improved in knowledge-intensive products (from reports to websites) and processes (ranging from consulting to product development). The book contains four proven principles to apply a framework developed by the author to a variety of information products and thus increase their value. Six in-depth case studies and several short cases show how information quality can be managed systematically in order to increase the satisfaction of knowledge users. Diagrams and tables, as well as diagnostic questions and summary boxes are used to make its content actionable. This revised second edition includes an additional chapter on information quality in e-government, a new case study on risk information, a new section on communication and knowledge quality, as well as an index to find key topics quickly.

Edition details

• Publisher: Springer
• Publication date: 2006
• Language: English
• ISBN 10: 3540314083
• ISBN 13: 9783540314080
• Binding: Hardcover
• Edition number: 2
• Number of pages: 410