Investigation of Relationship Between the Implementation of Total Quality Management and Customer Satisfaction - Softcover
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Investigation of Relationship Between the Implementation of Total Quality Management and Customer Satisfaction
Print on DemandSeller: BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, Germany
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Taschenbuch. Condition: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware 52 pp. Englisch. Seller Inventory # 9783389076590
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Investigation of Relationship Between the Implementation of Total Quality Management and Customer Satisfaction
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GRIN Verlag, GRIN Verlag Aug 2024, 2024
ISBN 10: 338907659X
ISBN 13: 9783389076590
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Seller: buchversandmimpf2000, Emtmannsberg, BAYE, Germany
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Taschenbuch. Condition: Neu. Neuware -Master's Thesis from the year 2024 in the subject Business economics - Customer Relationship Management, CRM, University of South Africa, language: English, abstract: Despite the importance placed on total quality management as a key to success of an organisation, there is still a significant lack of consensus on the extent of its influence on the customer service satisfaction, especially in a public sector. This gap in literature prompted this research project. This study attempts to address such gap, by determining and analysing how, and the extent to which implementation of total quality management influence customer service satisfaction. The three dimensions of total quality management investigated in this study are continuous improvement, leadership, and information dissemination. These dimensions are selected purposively for this research project from the 8 principles of total quality managements proposed by the ISO 9000 version 2000. The study aims at reporting the implementation of total quality management levels of the uThungulu municipality and the customer service satisfaction levels of uThungulüs customers. Furthermore, the study also aimed to make recommendations to the uThungulu management on how to improve implementation of total quality management in order to strengthen their service delivery and achieve high customer satisfaction.Books on Demand GmbH, Überseering 33, 22297 Hamburg 52 pp. Englisch. Seller Inventory # 9783389076590
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Investigation of Relationship Between the Implementation of Total Quality Management and Customer Satisfaction
Seller: AHA-BUCH GmbH, Einbeck, Germany
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Taschenbuch. Condition: Neu. Druck auf Anfrage Neuware - Printed after ordering. Seller Inventory # 9783389076590
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Investigation of Relationship Between the Implementation of Total Quality Management and Customer Satisfaction
Seller: preigu, Osnabrück, Germany
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Taschenbuch. Condition: Neu. Investigation of Relationship Between the Implementation of Total Quality Management and Customer Satisfaction | Anonymous | Taschenbuch | Englisch | 2024 | GRIN Verlag | EAN 9783389076590 | Verantwortliche Person für die EU: preigu GmbH & Co. KG, Lengericher Landstr. 19, 49078 Osnabrück, mail[at]preigu[dot]de | Anbieter: preigu. Seller Inventory # 130399814