Service Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent - Hardcover

Akkermans, Henk

Hardcover

ISBN 10: 3319720163 ISBN 13: 9783319720166

Publisher: Palgrave Pivot, 2018

Synopsis

This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations.

About this title

About the Author

Henk Akkermans is Professor of Supply Chain Management at Tilburg University, the Netherlands.

From the Back Cover

This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations.

Edition details

• Publisher: Palgrave Pivot
• Publication date: 2018
• Language: English
• ISBN 10: 3319720163
• ISBN 13: 9783319720166
• Binding: Hardcover
• Edition number: 1
• Number of pages: 153