Service Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent - Hardcover
Synopsis
This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations.
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About the Author
Henk Akkermans is Professor of Supply Chain Management at Tilburg University, the Netherlands.
From the Back Cover
This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations.
"About this title" may belong to another edition of this title.
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Service Operations Dynamics
Published by
Springer International Publishing Mai 2018, 2018
ISBN 10: 3319720163
ISBN 13: 9783319720166
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Hardcover
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Buch. Condition: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations. 176 pp. Englisch. Seller Inventory # 9783319720166
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Service Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent
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Palgrave Pivot, 2018
ISBN 10: 3319720163
ISBN 13: 9783319720166
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