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Non-Linguistic Analysis of Call Center Conversations (SpringerBriefs in Electrical and Computer Engineering) - Softcover
Synopsis
The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.
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From the Back Cover
The book focuses on that aspect of the audio conversation that is not explicitly related to linguistic content, such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer usable information from phone calls to call centers. The author analyzes 'how' the conversation happens and not 'what' the conversation is about by audio signal processing and analysis."
About the Author
Dr. Sunil Kumar Kopparapu is a Senior Scientist, TCS Innovation Labs in Mumbai.
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- PublisherSpringer
- Publication date2014
- ISBN 10 331900896X
- ISBN 13 9783319008967
- BindingPaperback
- Number of pages95
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Non-Linguistic Analysis of Call Center Conversations (SpringerBriefs in Electrical and Computer Engineering) by Kopparapu, Sunil Kumar [Paperback ]
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Non-Linguistic Analysis of Call Center Conversations (SpringerBriefs in Electrical and Computer Engineering)
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Non-linguistic Analysis of Call Center Conversations
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Springer-Verlag New York Inc, 2014
ISBN 10: 331900896X
ISBN 13: 9783319008967
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Non-Linguistic Analysis of Call Center Conversations
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ISBN 13: 9783319008967
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Taschenbuch. Condition: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes 'how' the conversation happens and not 'what' the conversation is about by audio signal processing and analysis. 96 pp. Englisch. Seller Inventory # 9783319008967
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Non-Linguistic Analysis of Call Center Conversations
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Non-Linguistic Analysis of Call Center Conversations
Published by
Springer International Publishing, 2014
ISBN 10: 331900896X
ISBN 13: 9783319008967
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Taschenbuch. Condition: Neu. Druck auf Anfrage Neuware - Printed after ordering - The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes 'how' the conversation happens and not 'what' the conversation is about by audio signal processing and analysis. Seller Inventory # 9783319008967
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Non-Linguistic Analysis of Call Center Conversations
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ISBN 10: 331900896X
ISBN 13: 9783319008967
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Kartoniert / Broschiert. Condition: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Examines non-linguistic features to analyze speechconversations Addresses practical methodologies that can be employed in Call CentersExamines using non-linguistics features to infer information from phone calls to call centersD. Seller Inventory # 4495986
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Non-Linguistic Analysis of Call Center Conversations (SpringerBriefs in Electrical and Computer Engineering)
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