Non-Linguistic Analysis of Call Center Conversations (SpringerBriefs in Electrical and Computer Engineering) - Softcover

Book 62 of 209: SpringerBriefs in Electrical and Computer Engineering

Kopparapu, Sunil Kumar

 
9783319008967: Non-Linguistic Analysis of Call Center Conversations (SpringerBriefs in Electrical and Computer Engineering)

Synopsis

The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.

"synopsis" may belong to another edition of this title.

About the Author

Dr. Sunil Kumar Kopparapu is a Senior Scientist, TCS Innovation Labs in Mumbai.

From the Back Cover

The book focuses on that aspect of the audio conversation that is not explicitly related to linguistic content, such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer usable information from phone calls to call centers. The author analyzes 'how' the conversation happens and not 'what' the conversation is about by audio signal processing and analysis."

"About this title" may belong to another edition of this title.