Smart Service Innovation: An Ecosystem Perspective on Organization, Design, and Assessment (SpringerBriefs in Information Systems) - Softcover

Anke, Jürgen

Softcover

ISBN 10: 3031437691 ISBN 13: 9783031437694

Publisher: Springer, 2023

Synopsis

This book aims to improve the understanding of smart service innovations. It contributes to evidence-based knowledge about service systems engineering and its embedding in service ecosystems, in particular how existing reference process models can be extended by considering actors, roles, activities and methods. At the same time, it aims to stimulate discussions on how methods from different disciplines can be used and combined for the development of various aspects of Smart Service Systems. Thus, the book offers support for practitioners to better organize and execute SSI projects and to develop internal competencies.

About this title

About the Author

Jürgen Anke is a Professor of Software Engineering and Information Systems at the Dresden University of Applied Sciences (HTW), Germany. His research focuses on digital service ecosystems, in particular processes, methods, and models for service innovation as well as the use of digital identities in business and public administration. Prior to his appointment at HTW, he worked, among others, in SAP's Smart Items Research Program, as managing director of an IT startup for cloud-based logistics software, and at T-Systems as Principal Business Developer of IoT applications.

Edition details

• Publisher: Springer
• Publication date: 2023
• Language: English
• ISBN 10: 3031437691
• ISBN 13: 9783031437694
• Binding: Paperback
• Edition number: 1
• Number of pages: 108