Items related to Inspectors and Enforcement at the Front Line of Government

Inspectors and Enforcement at the Front Line of Government - Hardcover

 
9783030040574: Inspectors and Enforcement at the Front Line of Government
Hardcover
ISBN 10: 3030040577 ISBN 13: 9783030040574
Publisher: Palgrave Macmillan, 2019

Synopsis

This book explores the social dynamics of the interaction between inspectors and their inspectees in the public sector. Government inspectors have a crucial role in enforcing rules and standards. The role of inspectors has changed. Their task is no longer to merely inspect and enforce, but also to educate, to negotiate, and to make compromises. Their decisions come about as a result of an interaction with inspectees: Do I punish or do I let go? Do I negotiate or do I issue a fine? Do I believe what this inspectee is telling me? Using insights from public administration, regulation and sociology, this book looks at the daily work of a diverse group of inspectors such as tax inspectors, veterinary inspectors, school inspectors, environmental inspectors or health inspectors.

"synopsis" may belong to another edition of this title.

About the Author

Steven Van de Walle is Professor of Public Management at the Public Governance Institute, KU Leuven, Belgium. His research focuses on public sector reform and service interactions between citizens and government.

Nadine Raaphorst is Assistant Professor at the Institute of Public Administration, Leiden University, The Netherlands. Her research focuses on interactions between bureaucrats and citizens, and on street-level decision making.

From the Back Cover

This book explores the social dynamics of the interaction between inspectors and their inspectees in the public sector. Government inspectors have a crucial role in enforcing rules and standards. The role of inspectors has changed. Their task is no longer to merely inspect and enforce, but also to educate, to negotiate, and to make compromises. Their decisions come about as a result of an interaction with inspectees: Do I punish or do I let go? Do I negotiate or do I issue a fine? Do I believe what this inspectee is telling me? Using insights from public administration, regulation and sociology, this book looks at the daily work of a diverse group of inspectors such as tax inspectors, veterinary inspectors, school inspectors, environmental inspectors or health inspectors.


Steven Van de Walle is Professor of Public Management at the Public Governance Institute, KU Leuven, Leuven, Belgium. His research focuses on public sector reform and service interactions between citizens and government.

Nadine Raaphorst is Assistant Professor at the Institute of Public Administration, Leiden University, The Netherlands. Her research focuses on interactions between bureaucrats and citizens, and on street-level decision making.

"About this title" may belong to another edition of this title.

Publisher
Palgrave Macmillan
Publication date
2019
Language
English
ISBN 10 
3030040577
ISBN 13 
9783030040574
Binding
Hardcover
Number of pages
283
Editor
Van De Walle Steven, Raaphorst Nadine