Synopsis
In diesem Buch werden verschiedene Aspekte des Konfliktmanagements detailliert behandelt. Sie werden befähigt, Konflikt- und Krisensituationen erfolgreich zu bearbeiten. Der Erfolg eines Mediationsverfahrens hängt von diversen Bestandteilen ab. Nicht nur die Medianten, sondern vielmehr die professionellen Fähigkeiten des Mediators, spielen eine entscheidende Rolle. Um als kompetenter Mediator tätig zu sein, ist das reine Kennen der Verfahrensphasen nicht genug. Daher wurden die sachlichen Inhalte um Themen wie das Neuro-Linguistischen Programmieren, Kommunikationstechniken und die Konfliktanalyse erweitert. Abschließend werden weitere Konfliktbearbeitungsverfahren vorgestellt, die sich entweder an die Mediation anlehnen oder aber welche als Bestandteile in dem Verfahren der Mediation aufgehen. Es wird somit eine Fusion von diversen Themen des Konfliktmanagements dargestellt, welche die einzige Aufgabe hat, das Mediationsverfahren bzw. die Konfliktbearbeitung zu einem erfolgreichen Abschluss zu führen.
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