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Evaluation of the Military Onesource Call Center in Select Groups of Callers: Call Quality, Call Outcomes, and Caller Satisfaction - Softcover
Synopsis
Military OneSource operates a call center that provides resources and referrals for military personnel and their families. In this report, the authors evaluate call quality, call outcomes, and caller satisfaction, finding that calls were rated of high quality and that interviewees reported satisfaction with their experience with the service. The authors provide recommendations for operations and identify areas for future study.
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Evaluation of the Military OneSource Call Center in Select Groups of Callers
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Evaluation of the Military OneSource Call Center in Select Groups of Callers (Paperback or Softback)
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RAND Corporation 7/31/2021, 2021
ISBN 10: 197740653X
ISBN 13: 9781977406538
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An Evaluation of the Military OneSource Call Center in Select Groups of Callers: Call Quality, Call Outcomes, and Caller Satisfaction
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Evaluation of the Military Onesource Call Center in Select Groups of Callers
Published by
RAND Corporation Jul 2021, 2021
ISBN 10: 197740653X
ISBN 13: 9781977406538
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Taschenbuch. Condition: Neu. Neuware - The authors evaluate call quality, call outcomes, and caller satisfaction for the Military OneSource call center for military personnel and their families. They provide recommendations for operations and identify areas for future study. Seller Inventory # 9781977406538
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