True Hospitality: Lessons Learned from Behind the Concierge Desk - Softcover

Cooperstein, Jamie

Softcover

ISBN 10: 1964721326 ISBN 13: 9781964721323

Publisher: GFB, 2025

Synopsis

Next Generation Indie Book Award Finalist in Memoir (Career)

"Everything points back to the uniformed girl at the podium in the lobby of the Rittenhouse."

At twenty-two Jamie Cooperstein dreamed of becoming a successful sports journalist. She never expected that putting on a concierge uniform and stepping into the lobby of the Five Diamond-rated Rittenhouse Hotel would lead to anything more than a paycheck.

Written with wit and humor, True Hospitality is a story of finding an unexpected calling behind the concierge desk. Through personal anecdotes of outlandish guest requests, lavish weddings and parties, celebrity stays, and smoke-filled lobbies, Cooperstein takes an honest look at the true meaning of hospitality and how it came to define her.

True Hospitality is a fascinating memoir of one woman's journey to find her way in the world of luxury hospitality.

About this title

About the Author

Jamie Cooperstein teaches companies, employees, and students to enhance the customer experience-a natural extension of her decade spent as a Five Diamond concierge. She is a former president of the Philadelphia Area Concierge Association and lives in the Society Hill section of Philadelphia with her husband and daughter. True Hospitality is her first book.

Edition details

• Publisher: GFB
• Publication date: 2025
• Language: English
• ISBN 10: 1964721326
• ISBN 13: 9781964721323
• Binding: Paperback
• Number of pages: 178