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Douglas Thompson's passion for improving the customer's experience as well as the sales profession continues to drive him as he comes up with new ideas to answer this question: How can we make the sales process better? Starting out as an insurance agent going down the street knocking on doors selling accident insurance, Doug quickly moved into the management side of the life and health insurance industry, hiring and training agents to be successful doing the same. His ability to build successful sale teams caught the eye of the corporate leadership of several major companies. Doug became the vice president of sales and marketing for Conseco, and was recruited to do the same for Pacificare, UnitedHealthcare, American Republic, Tranzact, and Humana. Currently, he is the marketing director for a large national insurance wholesaler that recruits and trains insurance agents and agencies across the county, as well as continuing to build his own general agency, which offers life and health products to the senior population. He is known nationally for his innovations in the sales industry, and frequently speaks and trains on his favorite topic of sales.
Journalist Echo Montgomery Garrett has collaborated on 22 nonfiction books, including the multi-award winning My Orange Duffel Bag: A Journey to Radical Change. In 2013, it won the American Society of Journalists & Authors' Arlene Eisenberg Writing that Makes a Difference Award, which is presented every three years to the book that made the biggest difference in society. She was named Georgia Author of the Year in 2013 by the National League of American Pen Women. Her articles have appeared in more than 100 media outlets, including AARP, American Way, Money, Success and Inc. She co-founded the Orange Duffel Bag initiative, a 501c3 nonprofit that provides life plan coaching and ongoing advocacy to young people, ages 14-24, experiencing homelessness, high poverty or aging out of foster care. She is a partner and co-founder of Lucid House Publishing.
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