Customer Service - Softcover

Robison, Cliff

Softcover

ISBN 10: 1949005143 ISBN 13: 9781949005141

Publisher: Rock and Fire Press, 2021

Synopsis

Cliff Robison has been involved in the hospitality industry and related customer-service fields for more than thirty years. During that time he has been a customer-service worker, a manager, a senior manager, and a customer. In twenty-five thousand words, on seventy pages, he spells out what he has learned about customer service, from the three-fold perspectives of staff, management, and the public. How do you deal with an angry customer? Is it alright to be polite but firm with a guest's request? Is it ever alright to say "No?" How can you become the best table waiter in the world? What do you do if you are called about an elevator that has malfunctioned, when you are among the people trapped in the elevator? How hard should it really be to buy chocolate truffles? These, and many other questions, are addressed in this small book, which is nicely portable, in case it should occur to you to leave one on your table after a meal out (preferably with a tip). Also, this book is the perfect thickness for leveling tables in restaurants.

Edition details

• Publisher: Rock and Fire Press
• Publication date: 2021
• Language: English
• ISBN 10: 1949005143
• ISBN 13: 9781949005141
• Binding: Paperback
• Number of pages: 80