Healthcare Call Center Essentials: Optimize Your Medical Contact Center to Improve Patient Outcomes and Drive Organizational Success (Call Center Success series) - Hardcover

DeHaan, Peter Lyle

Hardcover

ISBN 10: 1948082969 ISBN 13: 9781948082969

Publisher: Rock Rooster Books, 2022

Synopsis

The essential guide to healthcare call centers.

Today’s healthcare call centers are overwhelmed with patient calls and the daily stresses of our busy medical system.

But running a healthcare call center comes with its own set of challenges.

Healthcare Call Center Essentials is designed for those who want to manage a more effective medical contact center. From daily operations to long-term success, this essential guide will help you create a thriving contact center that meets the urgent needs of both patients and the medical community.

By addressing common pain points, Healthcare Call Center Essentials will teach you how to:

• Train and retain agents for long-term success
• Measure your metrics to understand your call center’s strengths and weaknesses
• Create more efficient and effective call center operations
• Understand the dynamics of traffic, time management, and employee issues
• Optimize your systems to better meet the needs of your medical community

Healthcare Call Center Essentials: Optimize Your Medical Contact Center to Improve Patient Outcomes and Drive Organizational Success provides practical and actionable tips to call center directors, managers, and leaders. You’ll discover how to better manage your team and maintain achievable strategies to meet your goals and powerfully support patients and healthcare centers.

By implementing the strategies in Healthcare Call Center Essentials, you can improve your daily systems and optimize your contact center operation.

Get your copy today.

About this title

About the Author

Peter Lyle DeHaan, PhD, is the publisher and editor-in-chief of AnswerStat magazine and Medical Call Center News covering the healthcare call center industry. Peter's lifetime of experience includes managing a multi-location call center, employment with a call center vendor, and consultant for healthcare call centers, medical answering services, and telephone answering providers. Learn more at peterlyledehaan.com.

Edition details

• Publisher: Rock Rooster Books
• Publication date: 2022
• Language: English
• ISBN 10: 1948082969
• ISBN 13: 9781948082969
• Binding: Hardcover
• Number of pages: 194