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Designing Complaint Handling And Service Recovery Strategies: 11 (WINNING IN SERVICE MARKETS SERIES) - Softcover
Book 11 of 13: Winning in Service Markets
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The first unspoken law of service quality and productivity is to do it right the first time. However, chances are that the customers may not be always satisfied with some of the services they receive. How well a firm handles complaints and resolves problems frequently determines whether it builds customer loyalty or it watches its customers take their business elsewhere. Designing Complaint Handling and Service Recovery Strategies is the 11th volume in the Winning in Service Markets Series by services marketing expert Jochen Wirtz. Scientifically grounded, accessible and practical, the Winning in Service Markets Series bridges the gap between cutting-edge academic research and industry practitioners, and features best practices and latest trends on services marketing and management from around the world.
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Designing Complaint Handling and Service Recovery Strategies
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Designing Complaint Handling and Service Recovery Strategies
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DESIGNING COMPLAINT HANDLING AND SERVICE RECOVERY STRATEGIES
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World Scientific Publishing Co Inc (USA), US, 2017
ISBN 10: 1944659390
ISBN 13: 9781944659394
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Paperback. Condition: New. The first unspoken law of service quality and productivity is to do it right the first time. However, chances are that the customers may not be always satisfied with some of the services they receive. How well a firm handles complaints and resolves problems frequently determines whether it builds customer loyalty or it watches its customers take their business elsewhere. Designing Complaint Handling and Service Recovery Strategies is the 11th volume in the Winning in Service Markets Series by services marketing expert Jochen Wirtz. Scientifically grounded, accessible and practical, the Winning in Service Markets Series bridges the gap between cutting-edge academic research and industry practitioners, and features best practices and latest trends on services marketing and management from around the world. Seller Inventory # LU-9781944659394
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Designing Complaint Handling And Service Recovery Strategies
Published by
World Scientific Publishing Co Inc (USA), US, 2017
ISBN 10: 1944659390
ISBN 13: 9781944659394
New
Paperback
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Paperback. Condition: New. The first unspoken law of service quality and productivity is to do it right the first time. However, chances are that the customers may not be always satisfied with some of the services they receive. How well a firm handles complaints and resolves problems frequently determines whether it builds customer loyalty or it watches its customers take their business elsewhere. Designing Complaint Handling and Service Recovery Strategies is the 11th volume in the Winning in Service Markets Series by services marketing expert Jochen Wirtz. Scientifically grounded, accessible and practical, the Winning in Service Markets Series bridges the gap between cutting-edge academic research and industry practitioners, and features best practices and latest trends on services marketing and management from around the world. Seller Inventory # LU-9781944659394
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Designing Complaint Handling and Service Recovery Strategies
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Designing Complaint Handling And Service Recovery Strategies
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ISBN 10: 1944659390
ISBN 13: 9781944659394
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DESIGNING COMPLAINT HANDLING AND SERVICE RECOVERY STRATEGIES
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Designing Complaint Handling And Service Recovery Strategies: 11 (Winning In Service Markets Series)
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Designing Complaint Handling And Service Recovery Strategies
Published by
World Scientific Publishing Co Inc (USA), 2017
ISBN 10: 1944659390
ISBN 13: 9781944659394
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Designing Complaint Handling And Service Recovery Strategies (Winning in Service Markets)
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