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How Hard Is It to Be Your Customer? Using Journey Mapping to Drive Customer Focused Change - Softcover
Synopsis
Learn how to create journey maps that actually get results
Nearly two out of three journey maps fail to drive customer-focused change. Find out how to make your initiative successful, and avoid the pitfalls that doom so many others, with this authoritative new book.
With insights from dozens of CX pros, extensive research, and real-world case studies and examples, How Hard Is It to Be Your Customer will help you understand why some maps drive action leading to an improved customer experience, greater customer loyalty, and impressive ROI--while others just gather dust on a shelf.
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How Hard Is It to Be Your Customer? Using Journey Mapping to Drive Customer Focused Change
Published by
Paramount Market Publishing, Inc., 2019
ISBN 10: 1941688640
ISBN 13: 9781941688649
Used
Softcover
Seller: Bay State Book Company, North Smithfield, RI, U.S.A.
Seller rating 5 out of 5 stars
Condition: very_good. Seller Inventory # BSM.1AQ1C
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How Hard Is It to Be Your Customer? Using Journey Mapping to Drive Customer Focused Change
Published by
Paramount Market Publishing, Inc., 2019
ISBN 10: 1941688640
ISBN 13: 9781941688649
Used
Paperback
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G1941688640I2N00
Stock Image
How Hard Is It to Be Your Customer? Using Journey Mapping to Drive Customer Focused Change
Published by
Paramount Market Publishing, Inc., 2019
ISBN 10: 1941688640
ISBN 13: 9781941688649
Used
Paperback
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G1941688640I3N00
Stock Image
How Hard Is It to Be Your Customer? Using Journey Mapping to Drive Customer Focused Change
Published by
Paramount Market Publishing, Inc., 2019
ISBN 10: 1941688640
ISBN 13: 9781941688649
Used
Paperback
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G1941688640I5N00
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How Hard Is It to Be Your Customer? Using Journey Mapping to Drive Customer Focused Change
Published by
Paramount Market Publishing, Inc, 2019
ISBN 10: 1941688640
ISBN 13: 9781941688649
Used
Paperback
Seller: HPB-Red, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_406478254
Stock Image
How Hard is it to be Your Customer? Using Journey Mapping to Drive Customer Focused Change
Published by
Paramount Market Publishing, Inc., 2019
ISBN 10: 1941688640
ISBN 13: 9781941688649
Used
Paperback
Seller: Mahler Books, PFLUGERVILLE, TX, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Good. This book is in good condition only; study or reading copy only. The book has some shelfwear; some bending and creasing from improper storage. Inside pages have no writing. ; 188 pages. Seller Inventory # 03GW23-468-257