Customer Service From the Inside Out Made Easy (IPRO DIST PRODUCT I/I) - Softcover

Levesque, Paul

Softcover

ISBN 10: 1932531912 ISBN 13: 9781932531916

Publisher: Entrepreneur Press, 2006

Synopsis

Make your business a hot spot

Most towns have one--a legendary local business that consistently attracts people from miles around. It's the place that the locals proudly bring visiting relatives and friends to, the place that's always jumping with turbocharged workers and lines of delighted customers, even while nearby competitors are struggling just to stay in business. It's a "flashpoint" business: one where employee and customer excitement catch fire and fuel each other. Want to turn your business into a flashpoint business? This book will teach you exactly how to ignite the spark.

• Motivate employees to go the extra mile for customers
• Encourage employees to brainstorm and implement their own innovative customer service ideas
• Make positive customer feedback a powerful antidote to employee apathy
• Use "time-release motivators" to sustain the excitement

Follow this book's simple yet powerful formula to create a more customer-focused culture--and gain the competitive upper hand.

About this title

About the Author

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

From the Back Cover

"Profoundly written one of the best books on customer service I have read in a long time. Without a shadow of a doubt, everyone from CEO to frontline employee should have a copy of this book in their possession to read, and for reference." The Employee Involvement Association will definitely include this book in their recommended reading for the coming year.-Paula S. Davis
Immediate Past President, Employee Involvement Association
and Certified Administrator of Suggestion Systems, General Motors
"For those who believe, like I do, that better customer service is the quickest way to sustained success, and the key to better service is the enthusiasm of the team that work with you, Paul Levesque's book will be a godsend. I particularly like his emphasis on how to build an enthusiastic culture where your people always exceed customer expectations and leave them saying wow! This should be a bedside book for everyone in any business where customers count and that means every business." Feargal Quinn,
founder and president, Superquinn supermarkets, Ireland author of Crowning the Customer
"Most customer service books provide classic examples of business success stories and how they did it; good luck finding the specific tactics to make your business a classic example of business success! The flashpoint effect is as old as business; how to get there step by step in your business is as new as this book!"
Daniel Hoesing
Director of Customer Service, Carlson Hotels Worldwide
and President, International Association of Reservation Executives

From the Inside Flap

"Inside Out cuts through the traditional beliefs about how to deliver good service. The book gets right to the heart of the customer and the employee, and examines how they shape the success of your company. It's important reading for small businesses and large corporations alike."
Eileen Howard Dunn
Vice President, Corporate Communications and Community Relations, CVS/pharmacy
"Customer Service From The Inside Out Made Easy is outstandingly simple: empowering your workforce to make a difference personalizes the total customer experience, leading to customers coming back for more! Paul s easy-to-apply methods ensure quick and effective implementations that are proven to produce valued customer relationships."
Kim Mims
President, International Customer Service Association
and Manager, Total Customer Experience,
Hewlett-Packard Services Americas
"Customer Service From The Inside Out Made Easy is an instruction manual for building a customer-focused culture in any business. Brimful of data and creative ideas, it shouldn t be missed."
Ken Blanchard
co-author of The One-Minute Manager and The Secret
"Customer Service From The Inside Out Made Easy is a great resource for managing today's companies. I fully support Paul s contention that when businesses give more to their customers and communities, they end up getting more back in return."
Gary Heavin
Founder and CEO, Curves International
"This book is an outstanding contribution in the global drive to improve customer service. It addresses the key issues and gives particular simple-to-understand indicators of how to motivate even the most cynical workforce. I strongly recommend Customer Service From The Inside Out Made Easy to all executives who are endeavoring to create a customer-focused culture in their organization."
Alan Parker,
CEO, Whitbread Group Plc

Edition details

• Publisher: Entrepreneur Press
• Publication date: 2006
• Language: English
• ISBN 10: 1932531912
• ISBN 13: 9781932531916
• Binding: Paperback
• Number of pages: 304