Capability at Work: How to Solve the Performance Puzzle - Softcover

Matthews, Paul

Softcover

ISBN 10: 1909552046 ISBN 13: 9781909552043

Publisher: Three Faces Publishing, 2014

Synopsis

How to tackle poor performance and build capability

Many organisations struggle with poor performance. Despite investing in various learning and development initiatives they seem unable to solve the performance puzzle. They cannot get to the real underlying cause of the lack of performance, and so it continues.

Think about it this way - wherever there is poor performance, it is because someone is not capable of doing what needs to be done. Something is stopping them from doing the job in front of them.

This book is like a 'Field Guide' that shows you how to operate as a performance consultant, how to identify the root causes of poor performance, and how to collaborate with the operations managers to deal with those root causes.

It is clear that the role of Learning and Development is changing. This is both a challenge and an opportunity for L&D practitioners. The opportunity is yours for the taking!

Contents
Chapter 1 - Survive and thrive with capability
Chapter 2 - Changing your perspective
Chapter 3 - The new role of L&D
Chapter 4 - The components of capability
Chapter 5 - The performance consultancy process
Chapter 6 - Stage 1 - Getting the meeting
Chapter 7 - Stage 2 - What to do in the meeting
Chapter 8 - Stage 3 - After the meeting
Chapter 9 - The role of the manager
Conclusion: Towards a performance culture
References
Index

Note: Amazon provides a print on demand paperback. If you want the higher quality paperback, you can get it from us at www.peoplealchemy.co.uk/paul-matthews/author/capability-book/

About this title

Review

Finally, a book which speaks sense. As an L&D professional and experienced lecturer, Paul talks about the things that I have always tried to embed in my teaching and training. Paul's book does what it says on the tin!
Sue Snowball - Head of Learning and Organisational Development, Coleg Gwent

This book is a must for anyone starting out in the world of HR and L&D as well as for the more seasoned practitioner who has faced the challenges of turning knowledge and competence into capability. A very welcome addition to the business book library.
Colonel Garry Hearn OBE - Defence Learning and Development Transformation Programme

It is not sufficient to be competent. An L&D department must be capable, and must be able to build the capability of its clients. This book explains why this is so, and lays out practical steps to get you there.
Dave Pearson - Head of R&D IT Learning Service

This concept is so obvious so why don't we all practice it? L&D professionals need to wake up and smell the coffee, read this and communicate with your stakeholders for great results. A fantastic book Paul.
Tony Bulmer - Learning Design Manager

Capability at Work is in effect a field guide for HR and Learning and Development practitioners to develop performance consulting capability, which is key in providing effective business improvement. Paul Matthews' new book challenges the 'order taking' approach of L&D departments and presents an engaging as well as practical guide for practitioners to develop consulting capabilities.
Karly Olsen-Haveland - Group Director of People and Organisation Development, Impellam Group
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About the Author

Long before Paul became sought after as an expert in the area of informal learning and workplace performance support, he grew up on a farm in New Zealand. His practical approach typifies the well-known Kiwi can-do attitude and focus on solutions that actually work. Leaving the farm behind, he travelled the world and gained valuable experience working in many industries and in many countries. His last big corporate role was Director for a NASDAQ-quoted global IT company. He set up People Alchemy Ltd in 1999 and ran leadership and management development programmes for many blue chip clients in the UK. His company now focuses on improving workplace capability and performance using online tools to manage informal learning and provide performance support. Paul is a regular speaker at L&D events in the UK and around the world, as well as writing for many leading industry magazines and blogs. Email: paul.matthews@peoplealchemy.co.uk Call: 01908 325 167 Web: http://www.peoplealchemy.co.uk

Edition details

• Publisher: Three Faces Publishing
• Publication date: 2014
• ISBN 10: 1909552046
• ISBN 13: 9781909552043
• Binding: Paperback
• Language: English
• Edition number: 1
• Number of pages: 188