Implementing Iso 9001:2015: Thrill your customers and transform your cost base with the new gold standard for business management - Softcover

Gillett, Jan

Softcover

ISBN 10: 1908984503 ISBN 13: 9781908984500

Publisher: Infinite Ideas Limited, 2015

Synopsis

An updated version of ISO 9001, the world's leading quality management standard, was released in September 2015. The 2015 revisions are significant and will affect professionals at every level, whether they work in industry, certification bodies or training organisations. The principles underpinning the revision now line up with many of the business transformation principles of Dr Deming, and of the world leading organisations that adopted them decades ago. The revised standard has the potential therefore to stimulate transformation in how more than a million registered organisations are run throughout the world. This book weaves together the expertise of the joint authors in their various fields: business improvement and transformation, development and assessment of quality management systems, and continually challenging personal leadership styles. By taking the approach outlined in the book the changes can be used to stimulate transformation in organisations and their wider environments, coordinating their processes to achieve both their customer goals and reduced operating costs. Follow this blueprint and certification comes as a free bonus.

About this title

About the Author

Jan Gillett co-founded Deming-based consultancy and training firm, Process Management International, in the UK in 1990 and for another twenty years led its development in working with clients in every sector, and in every continent. He has also been a non-executive director in several organisations, helping them rethink their strategies and policies to adjust to changing circumstances. Paul Simpson is Global Policy, Risk and Certification Manager at SAI Global where he is responsible for the management system and for maintaining approvals to deliver conformity assessment services for his global client network. He has worked in quality and management systems all his working life in a range of organisations including Network Rail, Pirelli, Perkins Engines, the British Standards Institution and the Chartered Quality Institute. Susannah Clarke is Managing Partner at Process Management International (PMI) and a specialist in the field of Executive and Performance Coaching. Susannah has worked extensively in the learning and development sector, starting her career with NatWest Markets in the City before spending 17-years with GSK as a consultant.

Edition details

• Publisher: Infinite Ideas Limited
• Publication date: 2015
• Language: English
• ISBN 10: 1908984503
• ISBN 13: 9781908984500
• Binding: Paperback
• Number of pages: 238