The Diversity Dashboard: A manager's guide to navigating in cross-cultural turbulence - Softcover

Deborah Swallow; Eilidh Milnes

Softcover

ISBN 10: 1908984198 ISBN 13: 9781908984197

Publisher: Infinite Ideas Limited, 2013

Synopsis

Diversity can be the cause of many problems at work and most people fail to recognise them. It is not just verbal expressions that cause confusion and distress. Beyond every gesture lies a world of meaning and interpretation. We do not all communicate in the same way. This, alongside strict policies around political correctness and inclusion, creates confusion, fear and a type of paralysis which can seriously undermine performance. 'The Diversity Dashboard' is a quick reference guide that aims to help managers to bridge the cultural gaps in their organisations. Swallow and Milnes use the analogy of a pilot's cockpit to describe the various functions, instruments and levers that managers can employ to close the cultural gaps that prevent their organisations from succeeding fully. Navigation, compass reading, understanding the cultural cockpit, addressing turbulence, ensuring the organization has a flight management system and passport control all play their part in this lively and entertaining book. 'The Diversity Dashboard' delivers a serious message in an accessible way that shows how far different world views can inhibit performance.

About this title

About the Author

Dr Deborah Swallow: For the last fifteen years, Debby has worked in over forty countries helping organisations and individuals to work internationally across multiple cultures to gain an authentic competitive edge. Working with senior executives and diplomats on cross-cultural communication skills, with middle managers on building empowered global teams and with marketing departments on finding the 'cultural code', her diverse clients include Philips, DB, Biotronic, Aqiva, BT,NATO, NORAD, Red Cross (Geneva) and Alberta Health Care. Debby is a professional conference speaker, a Fellow and former VP of the PSA (Professional Speaking Association). She is the current European President of SIETAR (The Society for Intercultural Education Training and Research). She also works as a consultant (with a solid business career behind her), trainer and is the course Director at the London Academy of Diplomacy (University of East Anglia) for Intercultural Management. She won the UK National Training Award as an individual and her businesses have won several industry awards. Eilidh Milnes: In recent years Eilidh has delivered keynote speeches to thousands of people across four continents. She has two decades of training and coaching experience, working with people from Aberdeen to Adelaide. Her clients include corporates such as PWC, BAE Systems, Compass, BT, Morgan Stanley, Hochtief and Barclays, as well as public sector organisations and SMEs. Eilidh is a Director and Fellow of the PSA (Professional Speaking Association) and is PSA National President in 2013. She is a columnist, regular radio guest and contributor on media chat shows.

Edition details

• Publisher: Infinite Ideas Limited
• Publication date: 2013
• ISBN 10: 1908984198
• ISBN 13: 9781908984197
• Binding: Paperback
• Language: English
• Number of pages: 128