Items related to Screamer on Line Two: Telephone Complaint Handling...
Synopsis
Screamer on line two! This book is a must for call centre operators and managers. Phil Hart leads the call handler through the complaint handling process in his distinctive no-nonsense way; taking the reader step by step from complaint to resolution and highlighting potential danger points. Phil's simple, jargon-free description of the process will demystify complaint handling and keep you in control. Phil also has some very clear and simple messages for leader, managers and business owner. Keep it on your desk and never fear the words "I've got a screamer..." again.
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Screamer on Line Two: Telephone Complaint Handling Made Very Simple
Published by
Grosvenor House Publishing Ltd, 2010
ISBN 10: 1907211853
ISBN 13: 9781907211850
Used
paperback
Seller: AwesomeBooks, Wallingford, United Kingdom
Seller rating 5 out of 5 stars
paperback. Condition: Very Good. Screamer on Line Two: Telephone Complaint Handling Made Very Simple This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Seller Inventory # 7719-9781907211850
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Stock Image
Screamer on Line Two: Telephone Complaint Handling Made Very Simple
Published by
Grosvenor House Publishing Ltd -, 2010
ISBN 10: 1907211853
ISBN 13: 9781907211850
Used
paperback
Seller: Bahamut Media, Reading, United Kingdom
Seller rating 4 out of 5 stars
paperback. Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Seller Inventory # 6545-9781907211850
Buy Used
£ 8.62
£ 6.98 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: 1 available