Who's Got Your Back: How to Design, Implement, Evaluate and Improve Your Business by Measurin - Softcover

Khan, Omar

Softcover

ISBN 10: 1906403740 ISBN 13: 9781906403744

Publisher: Global Professional Publishing Ltd, 2013

Synopsis

When businesses look to improve their performance, they usually look at profit margins, growth rates and measures like these. One very important factor that is often overlooked is performance.

When performance isn’t effectively measured, it is difficult to improve. Many organizations endure mediocre performance while having a preponderance of employees who are rate “above average” and “excellent”.

Omar Khan and Alan Weiss, both world-recognized consultants, provide, in Who’s Got Your Back, the pragmatics for why measurement is important, what should be measured and how to do it accurately.

Their concept is “Who’s Got Your Back”. This concept, in their words: “The people you monitor, develop, and coach protect you and the company through their skills. People who are committed, don’t hide, don’t shun responsibility, and who can be relied upon in good times and bad. We need to measure their work, observe their behavior, and reward them accordingly”

The objective of the exercise is business growth. A collateral benefit is happier employees and a more engaging, congenial working environment.

About this title

Review

"While "Who s Got Your Back?" is tailored for business leaders looking to leverage human capital and build better companies, its perspective is certainly relevant to everyone involved in the process of designing and developing customer and employee-facing experience."--Marisa Peacock, Senior Reporter"

"While "Who's Got Your Back?" is tailored for business leaders looking to leverage human capital and build better companies, its perspective is certainly relevant to everyone involved in the process of designing and developing customer and employee-facing experience."--Marisa Peacock, Senior Reporter

-While -Who's Got Your Back?- is tailored for business leaders looking to leverage human capital and build better companies, its perspective is certainly relevant to everyone involved in the process of designing and developing customer and employee-facing experience.---Marisa Peacock, Senior Reporter

About the Author

Omar Khan is arguably one of the most global consultants and speakers in the world. He was the winner of "Top 25 Consultants in the World Award" from Consulting Magazine (first time in a decade the award was given to a Partner of a Boutique Consulting firm). Born in Egypt, the son of Pakistani diplomats, Omar has lived in Germany, the US, Kuwait, Saudi Arabia, the Netherlands, England, Japan, Pakistan, Sri Lanka, Dubai and Singapore. Omar studied at University College Oxford (BA and MPhil), and also wrote a thesis on Moral Responsibility and Kant's Noumenal Self. While there, he helped run the Oxford Crisis Counseling Center, Nightline, before proceeding to Stanford Law School.

Alan Weiss is one of those rare people who can say he is a consultant, speaker and author and mean it. His consulting firm, Summit Consulting Group, Inc. has attracted clients such as Merck, Hewlett-Packard, GE, Mercedes-Benz, State Street Corporation, Times Mirror Group, The Federal Reserve, The New York Times. He is an inductee into the Professional Speaking Hall of Fame(R) and the concurrent recipient of the National Speakers Association Council of Peers Award of Excellence, representing the top 1% of professional speakers in the world. He has been named a Fellow of the Institute of Management Consultants, one of only two people in history holding both those designations. His prolific publishing includes over 500 articles and 40 books, including his best-seller, Million Dollar Consulting (from McGraw-Hill). His newest is Million Dollar Coaching (McGraw-Hill), and his next is The Consulting Bible (Wiley). His books have been on the curricula at Villanova, Temple University, and the Wharton School of Business, and have been translated into German, Italian, Arabic, Spanish, Russian, Korean, and Chinese.

Edition details

• Publisher: Global Professional Publishing Ltd
• Publication date: 2013
• ISBN 10: 1906403740
• ISBN 13: 9781906403744
• Binding: Paperback
• Language: English
• Number of pages: 200