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Synopsis
ITIL® and IT service management have been practised successfully around the world for more than 20 years. ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. The objective is to provide guidance for organisations that provide IT services. This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical understanding of IT service management. An ITIL® Licensed Product.
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About the Author
Dr Ernest Brewster is a champion of ITIL Service Management. Richard Griffiths is an ISEB examiner. Aidan Lawes is an authority on service management and co-authored ISO/IEC 20000. John Sansbury is a Senior ITIL Examiner.
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IT Service Management: A Guide for ITIL? V3 Foundation Exam Candidates
Published by
British Computer Society, 2009
ISBN 10: 1906124191
ISBN 13: 9781906124199
Used
Paperback
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IT Service Management: A Guide for ITILĀ® V3 Foundation Exam Candidates
Published by
British Computer Society 21/12/2009, 2009
ISBN 10: 1906124191
ISBN 13: 9781906124199
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Softcover
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IT Service Management: A Guide for ITILĀ® V3 Foundation Exam Candidates
Published by
British Computer Society 21/12/2009, 2009
ISBN 10: 1906124191
ISBN 13: 9781906124199
Used
Softcover
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Seller rating 5 out of 5 stars
Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Seller Inventory # 6545-9781906124199
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