Whether you need to deliver a particular service, mould an organisation, or undertake specific tasks, this book will help you manage yourself and others to do all of these and whatever else might be required - in the best possible way. You can read through from beginning to end, or dip in, choosing what best relates to what you want to think about. Carefully organised and clearly signposted to help you find your way around, it is not heavily referenced to bolster credibility, but contains a lot of ideas, together with some tools and participation tasks for you to use and engage with, and guidance to help your own further research and reading according to your needs.
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Owen Booker has worked with children and young people in the voluntary and statutory sectors, locally and nationally, and been involved with residential care, social work, education, and therapeutic communities. His roles have included teacher, trainer, advocate, care worker, manager, lay inspector, and community director. He now specialises in conflict reduction in human services and in response to behaviour difficulties; and works freelance to provide consultancy, training, and expert witness services. He is the author of Averting Aggression (RHP 1999, 2004).
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