From the Author
The examples in this workbook are specifically healthcare orientated. However, the concepts and techniques are generic and can be applied to most settings, particularly those in the public sector.
About the Author
Sarah Fraser is an independent consultant specialising in interventions designed to deliver improved sevices. She has worked in both the private and public sector and is currently an honorary visiting professor at Middlesex University.
"About this title" may belong to another edition of this title.
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