Items related to Leaves on the Line: How to Complain Effectively

Leaves on the Line: How to Complain Effectively - Softcover

Wiseman, Tessa

 
9781904053675: Leaves on the Line: How to Complain Effectively

Synopsis

So 'autumn leaves on the line' were to blame for your train stopping for an hour and a half in the middle of nowhere. You suspect that the builder you hired is going to charge a lot more than his quote. You can't believe the letter you received today saying you owe £325 in back tax. We all sit and moan and worry about these things and consider it futile to take any action but why not? Often we don't feel confident enough to take things further, or we are unsure about how to go about it. This book will help you to make that move from being a moaner to an effective complainer and will stop you from being a pushover again.

In this practical guide, updated and expanded for this second edition, Steve Wiseman draws on his extensive experience as a Citizens Advice Bureau manager and tells you where to go and how to ensure whatever complaint you have has maximum impact.

Specific problems covered include how to get results from accountants, airlines, banks, the Child Support Agency, electricity services, hotels, the Inland Revenue, landlords, the National Health Service, the police, rail services, schools and social security. This latest edition also includes new chapters on how to complain about your partner or spouse, the environment and how to deal with harassment.

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