Converting a Quality Management System Using the Process Approach - Hardcover

Hoyle, David; Thompson, John

Hardcover

ISBN 10: 1903417074 ISBN 13: 9781903417072

Publisher: Transition Support Ltd, 2001

Synopsis

Written for executives, managers and practitioners, the purpose of this guide is to help organizations see beyond the badge on the wall and gain benefits from their management system by converting their existing systems of documentation into systems of managed processes that deliver real business benefits. Since 1987 the policies and practices of organization's that serve the achievement of quality have been inextricably linked with ISO 9000. which has become the most successful international standard ever. Organizations were being told that all they had to do was "document what you do and do what you document". This simplistic and misleading message spread so widely that probably over 90% of the quality systems that have been developed since 1987, are merely collections of documents that followed the elements of the standard. This approach to quality system development became known as the element or clause approach. Its focus was on conformity to requirements often quite independently of business needs. As a consequence many organizations failed to realize any significant business benefit. For those organizations that designed their systems and behaviours around the 20 elements of the standard there will be significant change. Existing quality management systems will need to be converted so that they reflect a process approach to quality management. This presents a significant opportunity to achieve real business benefits.

Edition details

• Publisher: Transition Support Ltd
• Publication date: 2001
• Language: English
• ISBN 10: 1903417074
• ISBN 13: 9781903417072
• Binding: Hardcover
• Edition number: 2
• Number of pages: 190