Items related to Managing Services (IS Management Guides)

Managing Services (IS Management Guides) - Softcover

Central Computer & Telecommunications Agency

 
9781903091043: Managing Services (IS Management Guides)

Synopsis

IS/IT service contracts cut across traditional organizational boundaries, but pose major challenges for end-to-end service management, diagnosis of problems and placement of accountability for their remedy. Effective service management brings all these aspects together. This guide explains the foundations for effective service management, appropriate contracts and good working relationships. It aims to help the customer of IS/IT services to understand the providers' perspective on service delivery.

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