The post-war "Baby Boomers" who dominated the workplace of the 1980s and 1990s are, according to the author, being replaced by the disenfranchised underachievers dubbed "Generation X". Here, the "slackers" are revealed to be the best employees, customers and leaders business has ever seen.
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Bruce Tulgan is founder and president of RainmakerThinking, Inc., a management training and consulting firm based in New Haven, Connecticut.
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