Resolving Conflicts in Organizations: A Practical Guide for Managers (Mike Pedler Library: Developing People & Organizations) - Softcover

Fritchie, Rennie; Leary, Malcolm

Softcover

ISBN 10: 1898001456 ISBN 13: 9781898001454

Publisher: Lemos & Crane, 1998

Synopsis

Groups in conflict are common in organizations. Why do conflicts escalate? And how can they be resolved? Dame Rennie Fritchie and Malcolm Leary set out tried-and-tested approaches to help you understand the nature of group conflicts in organizations and to implement strategies to resolve them. Working through the text with an example of conflict from your own experience, Resolving Conflicts in Organizations will give you:

* a framework to recognise the characteristics of a particular conflict - "hot" or "cold" - and how individual temperaments react to different kinds of conflict

* an understanding of how conflicts in groups can escalate - from discussion through to destruction

* the skills needed to resolve conflict at different levels of escalation through changing behaviour, attitude and perception.

(Forms part of The Mike Pedler Library, which currently features Dialogue at Work by Nancy M Dixon, ABC of Action Learning by Reg Revans, A Concise Guide to the Learning Organization by Mike Pedler and Kath Aspinwall, Resolving Conflicts in Organizations by Rennie Fritchie and Malcolm Leary. New titles to follow soon.)

About this title

Review

"Not only very interesting but very appropriate for some of our organisations" -- Philip Holton, Head of Management & Organisation Development, NHS Executive

About the Author

Dame Rennie Fritchie's career has spanned insurance, industrial training boards, finance, consulting and health. For almost a decade she held chairing roles in the National Health Service and was a member of the National Policy Group. She is the author of The Business of Assertiveness. Her co-author Malcolm Leary is a consultant and researcher with many clients in the UK and throughout the world. He is the co-founder of Transform and a partner, along with Dame Rennie Fritchie, of The Conflict Challenge.

Edition details

• Publisher: Lemos & Crane
• Publication date: 1998
• Language: English
• ISBN 10: 1898001456
• ISBN 13: 9781898001454
• Binding: Paperback
• Number of pages: 195