Call Centers Made Easy: How to Build, Operate, and Profit from Your Small Business Call Center - Softcover

Medcroft, Stephen

Softcover

ISBN 10: 1890154458 ISBN 13: 9781890154455

Publisher: Aegis Pub Group, 2001

Synopsis

Medcroft, who has designed and implemented numerous call centers for a variety of businesses, provides the tools for planning, budgeting, and executing the right call center technology so that growing small to medium-sized companies can achieve goals and increase profits. Topics include identifying an audience and designing a call center to better serve customers; applying the experience of others; finding, training, managing, and motivating call center agents; using call accounting and reporting software; designing, building, and operating the call center; and discovering what technology is available and what it can do (e.g. PBXs, predictive dialers, call sequencers, automatic call distributors, etc.) Annotation c. Book News, Inc., Portland, OR (booknews.com)

Edition details

• Publisher: Aegis Pub Group
• Publication date: 2001
• Language: English
• ISBN 10: 1890154458
• ISBN 13: 9781890154455
• Binding: Paperback
• Number of pages: 106