The authors, all psychologists with expertise in consultancy, seek to convey the nature of organizational change, the functions of the organizational consultant, and key issues in making changes work in practice. Fundamental concepts explained in the manual include those of organizational development; the organizational development intervention; and the ways in which change agents consult to organizations (as well as organizational issues that must be addressed in the process). The authors discuss several consultancy models: the purchase/expert model: the doctor/patient model; and the process consultancy model, in which the consultant's primary focus is facilitating clients' efforts to solve problems.
The authors review theoretical considerations, i.e., the systems, psychoanalytic, and behavioral approaches to consultancy. They discuss sources of consultants as well as the knowledge, qualifications, and range of abilities consultants are expected to possess. The steps in consultancy are presented in detail; they include scouting, entry, contracting, data gathering, diagnosis, planning, intervention, evaluation, and change management.
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'This manual is a major contribution to the field of organization development and applied behavioral science. It will be a must for practitioners entering the field; teachers and students of organizational behavior; organization, management and OD consultants. I wish I'd written it!'- Richard Beckhard, Professor of Management, Sloan School of Management, MIT - retd., Principle Richard Beckhard Assoc.'This book is written in a down-to-earth style in a form that makes.. Complex concepts accessible to managers, consultants and human resource professionals. The text is alive with diagrams, tables and graphics so that the information is available at a glance. The authors also know that many readers will be fascinated with this topic and want to follow it up; the end section provides a directory for further sources of information and assistance. The authors are all experienced psychologists as well as consultants. This puts them in an excellent position to provide the reader with a practical guide to the essentials of organizational change without avoiding the difficult issue of guiding people through the process of transition. For those with responsibility for facilitating and actioning organizational change, this expanded edition of their manual will provide an invaluable asset.'- Dr Kim James, Senior Lecturer in Organizational Behavior, Cranfield School of Management, Cranfield University
Halina Brunning is a Chartered Clinical Psychologist, Organizational Consultant and Executive Coach. She has worked in the British and Polish National Health Services as a psychologist, therapist, manager and consultant and published extensively on clinical and organizational issues Her books include 'Executive Coaching: Systems-Psychodynamic Perspective' and 'Psychoanalytic Perspectives on a Turbulent World'. Halina currently works as a freelance coach and consultant and runs her own international coaching practice in Europe. She is an Associate Fellow of the British Psychological Society, member of the International Society for the Psychoanalytic Study of Organisations, OPUS, Association of Coaching and founder member of the Coaching Psychology Forum. Carol Cole MA Hons, M.Sc., PhD, AFBPsS, C.Psychol. is an independent consultant in Organization Development with extensive experience in the United Kingdom and overseas in both the public and private sectors, including the health, oil, and communications industries. Carol has worked as a Change Management Consultant with the National Health Service and as an Organization Consultant with Shell International, for whom she continues to consult. Recent assignments have included the implementation of major cultural changes, structural reorganizations, quality management initiatives, and business process re-engineering. Carol is an Associate of Ashridge Management College and a visiting Fellow at the Office for Public Management. She has a PhD in Behaviour Change and is a Chartered Clinical Psychologist. Clare Huffington is a freelance organizational consultant and executive coach and was, until early 2007, the Director of the Tavistock Consultancy Service in London. She is a clinical psychologist and worked as an educational psychologist, university lecturer, and family therapist before beginning to work with larger systems as an organizational consultant.
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